Re: Can Help?

This is a public forum where users help other users. Thus we unfortunately cannot help with account or billing issues like this one. Instead I would suggest contacting an EA Advisor by going to https://help.ea.com/contact-us
You will have to fill out product, category and platform first. If live chat does not appear, it might be closed in your area at the moment and you might consider changing it to "United States" in the language selector in the bottom for a better result.

Please accept the solution if it's correct and press the XP button if somebody helped you.

Cheers
-Carbonic