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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: PC refresh rate stuck at 30!!!

Hi @DavidWaldie

When you look at the graphics settings in-game, does it say that it's using DX11 or DX12? 

/Kent

8 Replies

  • DavidWaldie's avatar
    DavidWaldie
    6 years ago

    FWIW, I've done the following:

    Turned Origin off in-game

    Repaired the game

    Reinstalled video drivers

    Deleted the contents of the settings folder

    Turned off DX12

    I can select 60Hz in-game and it asks me to confirm, but the game is still stuck at 30Hz

    No problems with the many other titles I run!

  • DavidWaldie's avatar
    DavidWaldie
    6 years ago

    ...and finally!

    If I use borderless window, the game still sticks at 30Hz in the in-gmae menu, but actually runs at 60Hz. If I select fullscreen it drops back to 30Hz. WTF?

  • Carbonic's avatar
    Carbonic
    Hero+
    6 years ago

    Is Vsync off both in-game and in the Nvidia settings?

  • Thanks guys. Finally got this sorted.

    I was unable to change the VSync in-game. It was stuck to ON. In NVidia control panel, the game setting was "application controlled". Once I turned this off, the game ran at full speed, but with terrible screen tears. Strangely, the game reported that it was still running locked to 30fps. I exited to game and GeForce experience could finally "read" the settings and optimised. Once restrarted, the game is set to runn at 60fps with VSync on. Result!!!

    Thanks again

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @DavidWaldie 

    Nice! Thanks for following up and letting us know how you were able to get it figured out. 🙌

    /Kent

  • I spoke too soon. Even with VSync on (in-game) it's actually off and continues to tear.

    Acording to Steam, I have 161 games, plus some on Uplay and this is the only one that can't sync. Wow ☹️

    Thanks EA

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