Re: Unable to connect to online services

Hey @tsayers000,

This issue seems to be related to the account. Please take a look at this article for tips on how to find out if the problem is account-related. 

If the problem is not related to the account, then I'd suggest trying these steps for connection issues. But in case a different account works and you're playing on console, you would have to contact PSN/Xbox Support. If you're on PC, feel free to contact EA Help.