Re: False positive bans
Hi guys,
i have got answer from Tom Henderson:
"Hey there!
Can you answer the following questions as accurately as possible (Please try and answer in 1-2 words if possible)
Which platform was you banned on?
What's your gamertag?
Was you playing on a subscription service such as EA Play or Game Pass?
Are you running any monitoring or PC hardware software such as iCUE, Afterburner, Dragon Centre, Razer Central, or Logitech G Hub? If so, please name them.
What modes have you played since launch? Portal, Hazard Zone, or All Out Warfare.
What input device are you using? Controller or Keyboard and Mouse?
And finally, if you have a screenshot or photo of the message you received when you where banned (email or in-game pop-up), please send that over as well.
I'm putting together an extensive sheet to compile all the data and I'm working with people with knowledge of anti-cheat to figure out the problem. I'll send the results to EA/DICE wants the investigation has concluded."
To all - please guys send him DM's on twitter maintaining the response structure indicated above.
Twitter mentioned by @ZjemCiKolege https://twitter.com/_Tom_Henderson_/status/1470850321941413892
It seems that the more messages / data we send, the better.