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ElliotLH's avatar
ElliotLH
Hero+
10 months ago

Re: My EA account has been banned for no reason.

Hi @Vconiy All appeals are manually reviewed by individual members of the ToS team. It's s not automated, although they will only use templated replies when sending the outcome.

Unfortunately if they're not longer willing to accept your appeals then the ban won't be revoked.

3 Replies

  • Vconiy's avatar
    Vconiy
    10 months ago

    Are you saying that if they reply to my email with the following content, it means I will never be able to appeal again?
    Hello,
    We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision.
    Please do not expect further responses on this matter.
    Please don’t reply to this email, as we don’t monitor this inbox. If you need more help, visit our website:
    https://help.ea.com/help-home/
    Think your account was locked, banned, or suspended by mistake? Follow these steps to get information on your account ban:
    https://help.ea.com/help/account/information-about-locked-or-banned-or-suspended-accounts/
    Thank you,
    EA Terms of Service

  • ElliotLH's avatar
    ElliotLH
    Hero+
    10 months ago
    @Vconiy Yes I am unfortunately. They state that in the communication you received: "We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses on this matter. Please don’t reply to this email, as we don’t monitor this inbox."

    Sorry, but this means that the ban won't be revoked and no more appeals will be accepted.

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