Forum Discussion

Re: the EA installer app says that I

Also, I didnt use revo uninstaller I used IObit uninstaller

12 Replies

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @congaquiet 

    Yes, the computer.

    It is important that you clean the registry, either by hand or with a designed application.

  • congaquiet's avatar
    congaquiet
    5 years ago

    I have no clue why but I followed all the instructions and it still doesnt work. I cleaned it by hand, using ccleaner and registry editor and registry cleaner and it just doesnt want to install. Is there anything else I can do without having to do a factory reset?

  • holger1405's avatar
    holger1405
    Hero+
    5 years ago

    @congaquiet 

    Did you restarted your computer after the de-installation of EA Desktop or the Registry cleaning? 

  • congaquiet's avatar
    congaquiet
    5 years ago

    After the registry cleaning. The app is already uninstalled, and I am reinstalling the installation app again and again and it just isn't working. I have no clue why, but no instructions I follow is working. I uninstalled EA desktop because I was getting a loading bug whenever I wanted to install a game, it would just open up and just be loading for straight up hours. After googling it, I uninstalled EA desktop and tried to reinstall it and and that's when the bug happened. I looked through apps that would let me uninstall it and it just isn't there. I restarted my computer after cleaning the registry, all 4 times (as in I restarted my computer after each clean) and it just didn't work. I have no clue why.

  • jawbaws's avatar
    jawbaws
    5 years ago

    I'm having the same issue. I can't connect Game Pass to EA Desktop/Play so wanted to uninstall and reinstall to try again. The built in uninstaller didn't work (it would crash at the end leaving a partial non-working install left over).

    I ended up uninstalling using Bulk Crap Uninstaller, including 'leftover' files and have since used CCleaner and specifically deleted the registry entry mentioned in the link above. This has not worked.

    Now my flow is: Click EA game on Xbox app, Xbox app tells me I need to install EA Desktop, click install and see the attached, click 'Launch EA Desktop', it opens system32 folder in Windows Explorer...

    Really need help with this.

  • Did you try the instructions given above? it hasn't worked for me but it may work for you.

  • jawbaws's avatar
    jawbaws
    5 years ago
    @congaquiet Yes.

    "I ended up uninstalling using Bulk Crap Uninstaller, including 'leftover' files and have since used CCleaner and specifically deleted the registry entry mentioned in the link above. This has not worked."

  • jawbaws's avatar
    jawbaws
    5 years ago
    @congaquiet I managed to reinstall. It takes forever but...

    You go in to RegEdit/Registry Editor -> Edit -> Find -> type 'EA Desktop' -> Find Next -> delete anything that seems to relate to EA Desktop -> press F3 ('find next) and repeat until you've been through everything. Repeat again but search for 'Electronic Arts'.

    This is time consuming and also potentially dangerous as you are messing with Windows registry. Proceed with caution. In absence of a competent uninstaller from EA you don't really have much better option.
  • @jawbaws 

    This did not work, I uninstalled everything in Regedit  under EA desktop and Electronic Arts and nothing has changed, reset my computer, the works this isn't a real solution.

  • congaquiet's avatar
    congaquiet
    5 years ago

    For you, no. For me, yes. So it is a real solution, but it just doesnt work for you. Did you delete all the files in your file explorer that has to do with EA desktop that you can see and isnt hidden in the registry?

  • Yes I did, even the hidden files in program data, but it still said I had it installed, so I went into regedit and deleted everything with EA desktop or Electronic arts in the name, and it still says its installed. 

About EA app General Discussion

Got EA app questions? Let's chat here!1,614 PostsLatest Activity: 2 hours ago