Recent Discussions
Refund Request Issue
I recently purchased NFS Unbound from EA app through my Visa card. But this doesn't seem worthy of my purchase and I wanted to request a refund. I've checked the rules and it said refund request is elligible for first 24 hour after launching the game for the first time. However, as I tried to request a refund, the page said there's no game elligible for refund whereas I clearly meet the criteria for the refund. I have attached the screenshot of the game and the refund request page down here. I'd be very glad and thankful if you can help me solving this issue. Thanks. [CM - Edited to remove attachment]10Views0likes1CommentAccidentally unsubscribed to EA in gmail
and I can't log back into my account because it wants a verification code, but it isn't showing up in my emails. How do i either re-subscribe or change the primary email address? I know every detail about my account, username, password, but I can't receive the emails to verify it's me.Solved36Views0likes5Comments- SayFeelito2 days agoNewcomer7Views0likes0Comments
Can't play game after moving off of external hard drive
Hello, I recently downloaded Dragon Age: Veilguard onto my external hard drive because I did not have space for it on my internal hard drive. The connection to my external hard drive was not great, so I was experiencing some lag. I made space on my internal hard drive and moved the Veilguard game folder to the EA Games folder along with all of my other installed games. The EA app says I do not have the game installed, and says as much when I double click on the .exe file directly. There is no option to manage the properties or repair the game like there are with the other games I have installed. I tried changing the default install location in the settings, uninstalling and reinstalling the EA app and using the App Recovery tool, to no avail. I have seen suggestions to start downloading the game again and picking the location of the installed program. The problem is DA:V is a whopping 91GB download, and it won't let me begin the download without making space for it, which I am unable to do. Is there a way to go in and fix the installation files, or am I forced to delete and reinstall? My internet connection is spotty at best, and the EA app will often stop downloading without resuming once it is back online. So I come back after stepping away from my computer minutes or hours later to find I have made no progress on the download. I'd rather not have to take another three to four days to re-download such a large file if possible.3e5a44fe9061f9222 days agoRising Newcomer7Views0likes0CommentsWhy does the EA app display "Games have been removed from your library"?
Hey everyone, Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below). We want to assure you that this feature is often* functioning as intended. Its recent implementation aims to reduce the number of inquiries about missing games or DLCs and provide clarity on why such items have been removed from your library. By clicking on the "VIEW DETAILS" button on the right side of the message, you can see a list of all the games that have been removed and the respective reasons for their removal. *It's important to understand that this scenario can also be triggered by a valid, temporary issue. When or if this happens, we will confirm this in the thread. Please see the 'Resolved TEMPORARY Outages Resulting in the Same Error' section below for further details. These reasons may include, but are not limited to: Expiration of an EA Play membership, Sunset of games due to discontinued online services, Removal of games due to fraudulent activities, And more. Often, the message providing the reason for removal includes a link to an EA Help article explaining the rationale behind it. For sunset games, please see our EA Help article about older EA games that aren't available. For games removed from EA Play, please see The Play List Removals. If you encounter the message "Unlisted reason" when viewing the details, it could be due to various factors, such as: The game no longer being available in EA Play, Sunset of the game, Payment issues, Problems with your Xbox Game Pass Ultimate (XGPU) x EA Play connection (if you use this), Voluntary removal by the account holder or parent, Billing issues, Or self-removal of the game from the account when it was previously claimed via EA Play (a feature previously available in Origin for PC but not in the EA app). We hope this information clears up any confusion you may have. If you're still unsure why certain items were removed from your account, please don't hesitate to contact our Support team via EA Help by following https://help.ea.com/help/faq/using-ea-help. They'll help explain why those items got removed or tackle any other problems you're dealing with. Take care and game on! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)SolvedEA_Leeuw2 days agoCommunity Manager60KViews6likes1333CommentsEA account banned for several years
Hi, my EA account has been banned for several years. I recently purchased a game on steam and it will not let me play it due to said ban. I would really appreciate access to MY own PAID FOR games. This is incredibly unprofessional and just sad.33Views0likes0Comments- TOMOYANGU10213 days agoRising Newcomer10Views0likes1Comment
How do I add games from my EA app library to my steam library?
I purchased a game in the EA app, but it doesn't have in my steam library at this time. How do I share the license for this game to steam so that I can launch and play the game directly from the steam library? [decapitalized text - please be aware of the forum rules - CM]AtomBoy4043 days agoNewcomer13Views0likes1CommentAutomatically remove EA app when it appears on the desktop in Windows
This is easily done using AutoHotKey v2 or later. Install autohotkey then copy this script into a new text file. Name it HideWindowOriginapp.ahk (Don't include "EA" in your script file name). Or you can create a new script how ever you like. Double click on your new script file. The F12 key starts it running and it will run until it is closed. F12:: { SetTimer HideEAapp, 250 HideEAapp() { if WinExist("EA") { WinHide("EA") } } No more EA app window until you close this script. If you never want to see the window even as a small flash then change the SetTimer period from 250 to 100 or 50.drdjy664 days agoSeasoned Newcomer45Views0likes1Comment- _SUWXD_7 days agoNewcomer23Views0likes1Comment
change the ping region and app currency
when i changed my false region to the right one m currency didn't change and i think my ping is related to my old region cause i have a friend has same connection as me and better ping than mine (it was on south africa and i changed it to algeria)Zedsoo010 days agoSeasoned Newcomer23Views0likes1CommentMy account was banned by mistake I need help.
我相信正义。 嗨,我是来自中国的nuckey,我是fps类型游戏的狂热粉丝。我玩《战地风云 5》到现在已经 3 年了,也是因为这个游戏我才知道世界上有一家叫 dice 的游戏工作室。 在玩《战地风云 5》的 3 年里,我没有使用过任何作弊!因为我一直觉得在游戏中使用作弊程序是可耻的。 但是大约六个小时前,我发现我的 ea 帐户被你们禁止了,没有任何解释,我就是受不了!因为就在昨晚,我玩了 4 个小时的《战地风云 5》,所有功能都运行良好!我想不出任何理由让我被封禁。 我猜我的帐户被错误地禁止了。我想我会给出我被错误屏蔽的原因。昨晚我在网吧玩《战地风云 5》,而我正在使用的这台电脑的另一个前用户,用了一个作弊程序或者什么程序,我不知道是什么原因,导致毫无戒心的我在登录我的 ea 账户时被系统封禁了,这也是我能想到的唯一被封禁的原因。 我真的很喜欢这个游戏,请不要对我这么苛刻,我的祖父曾经是一名二战老兵,小时候他经常给我讲战场上的故事,从那时起我就喜欢 fps 和带有二战氛围的游戏。直到我遇到了我就是喜欢的《战地风云 5》! 我相信 ea 将是一个很棒的工作室!我相信 ea 的每一位员工都充满正义,你永远不会错失一个忠实的玩家。 我在此请求 ea 工作人员解禁我的帐户,如果没有,请至少让我知道我被封禁的确切原因!因为我对这个账户非常依恋。 另外,我比任何人都更期待您的下一款游戏《战地风云 6》的销售,请尽快提供,您不知道我有多期待 6!Solvedqingshui032311 days agoRising Newcomer46Views0likes1CommentHow can I make the EA App launch library tab by default?
Hello, In the old Origin app I could select the option to launch the Origin app Library by default. But here as you can see the Library tab does not open by default and there's no settings within the application. Instead it is the Home tab with the store that launches in the background. I would like only the Library to open when launching the EA App like how it was before with Origin. Even Steam lets me open the Library by default. Any help will be appreciated.BLaZiNgSPEED13 days agoSeasoned Rookie2.8KViews5likes10Comments