I don't want more updates
With the upcoming base game update on May 12, and even EA warning players about mod and CC issues beforehand, I genuinely want to ask: how can I stop my game from updating automatically forever? Every major patch breaks mods, creates new bugs, and turns the game into a stressful troubleshooting puzzle instead of something enjoyable. I spend more time resolving conflicts, checking for broken CC, and repairing saves than I do actually playing. Why do these updates keep introducing more problems instead of fixing them? At this point, I would honestly prefer to stay on a stable version of the game permanently. Is there an official way to completely prevent future updates without constantly fighting with the EA App?
Reset password on a recognized device Issue
Hello! I have seen a few people post about this, but I haven't found a solution. My email information and password were found in a data breach (yay) so I wanted to change my password for my EA account. I tried logging in, my password wasn't working, I selected the "forgot password"/"reset password" option, it sent me to the "Reset password on a recognized device" page. I tried to open sims 4 to do the "go online and prompt will appear in-game to reset your password or verify your identity" method - Sims 4 wont open without the EA app. I tried launching sims through steam, same thing, it tries to open the EA app. I don't play any other EA games. Interestingly, my other account (which I am currently using to post this) was fine with letting me reset my password through an email link. I am so annoyed, and so frustrated. I am really hopeful for a solution, because I will be furious if I lose my nearly 700 hours of sims 4 work.
Deleted original email, cant get help with support
I still actively use and access my EA account through my linked Xbox account and have had continuous access to it for years. However, the original email connected to the EA account was deleted a long time ago and cannot be recovered through Google anymore. Because of this, I cannot receive verification codes needed to update or change the email address on the account. I have already contacted EA Support multiple times and tried account recovery several times. I provided information such as: Xbox purchase history, linked Xbox gamertag, previous account details, approximate account creation period, other information I could remember The problem is that the account was created back in 2019 when I was younger, so I cannot remember every exact detail originally entered on the account. Support keeps telling me that some details are incorrect, but they do not specify which ones. I can still fully access the EA account through Xbox login today. The main issue is only the inaccessible email address.
Jedi Fallen Order
My app, Star Wars Jedi Fallen Order crashes, or stops and starts. I have repaired it twice through the ES app with no positive results. There is a message when booting that says I have a corrupt save file. Can I remove it from my PC and re-install it without paying for it again? That's it. Thanks-
Main Menu Background Updates in Off-Line Mode??
I am a bit concerned that EA/MAXIS infiltrates my personal computing system without my express consent. To Start: A) ALL Update settings are set to OFF in the EA App. B) The EA App is set to Off-Line mode. 1 - Why was the EA app closed? 2 - Who closed the EA App? 3- How is a global change made to a non-updated game? On Monday, May 11, 2026, I was in off-line mode. On the Main Menu page, the background was that original blue swirly thing. I was playing one of my saves and was actually in her house. I left my computer on and the game open. The gameplay for the household was paused. I did not put my computer to sleep. The Sims 4 Update was Tuesday, May 12, 2026. I did not use my computer on Tuesday, May 12, 2026. Nothing should have changed on my computer. Today is Wednesday, May 13, 2026. I went to my computer and it was in sleep mode. I did not put my computer to sleep. My computer security check is on. Much to my annoyance, the EA App was closed. (This is not the first time. I've been paying more attention.) Upon logging back into the app, I immediately went back to off-line mode. At first the game would not open. I had to log out and back in again and went back to off-line mode again. This time the game opened and much to my surprise the main menu background is the Bridgerton Ballroom. How did the main menu background change to the Bridgerton Ballroom if I am playing off-line and have not updated my game? How is the code changed and applied to my computer if I have done everything to keep that from happening? This is only possible because EA/MAXIS must be accessing my computer and making changes at will. Which would then explain why the only thing closed was the EA App. I last updated my game on April 30, 2026, My current game version is PC: 1.123.85.1020, which it should be as I have no intention to update for the next few weeks. As stated, my game is in off-line mode and all updates are turned off in the EA App settings. Before using the EA App, I NEVER had this type of intrusion into my computer. I could leave my computer on for weeks and it would not shut down nor close programs I left open. My concern is none of the other software I use has ever closed my computer and forced anything without me initiating it. I am now a bit concerned and actually afraid EA/MAXIS may be doing other things to my computer without my consent. Any explanation, as it relates to the above thereto, would be greatly appreciated.
EA App "Open on startup" toggle broken; no entry in Task Manager
Bug Report Form Application: EA App (Desktop Client) Platform: Windows 10 / Windows 11 Component: Application Settings → Startup Behavior Severity: High (User control violation, unintended persistence) Status: Unresolved Description: The "Open on startup" toggle switch within the Application Settings interface is non-functional. When the user attempts to disable the setting, the toggle either reverts to the "enabled" state immediately upon leaving the settings menu or fails to prevent the EA App from launching automatically after system reboot or user logon. Expected Behavior: Disabling the "Open on startup" option should prevent the EA App from launching automatically during system startup. The setting should persist across application restarts and system reboots. Actual Behavior: • The toggle appears interactive but produces no persistent effect. • The EA App continues to launch on startup regardless of the setting state. • No corresponding entry exists in Windows Task Manager → Startup tab to manually disable the behavior. • Setting the "EA Background Service" in services.msc to Manual or Disabled does not resolve the issue; the application circumvents this control. • The application re-initializes startup persistence mechanisms without user consent. Steps to Reproduce: 1. Install EA App. 2. Launch EA App. 3. Navigate to Settings → Application. 4. Locate the "Open on startup" toggle. 5. Set the toggle to the off (disabled) position. 6. Close the settings window and exit EA App completely. 7. Restart the system or log out and log back in. 8. Observe that EA App launches automatically despite the setting being disabled. Troubleshooting Performed: • Uninstalled EA App completely. • Restarted the system. • Reinstalled EA App fresh. • Repeated the steps above. • Issue persists after clean installation. Additional Context: The application exhibits behavior consistent with unauthorized persistence mechanisms commonly associated with unwanted software. Specifically: • The startup setting cannot be modified through standard user-accessible controls. • The application bypasses Windows-native startup management tools (Task Manager Startup tab). • The application ignores service-level configuration changes intended to limit background execution. This lack of user control over application behavior raises significant usability and compliance concerns, particularly regarding system resource management and user consent under standard software transparency expectations. Suggested Fix: • Restore functionality to the "Open on startup" toggle to reliably enable or disable automatic launch behavior. • Ensure the setting respects Windows Startup API standards, registering or deregistering a startup entry in the appropriate registry path or shell startup folder. • Remove any undocumented or override mechanisms that re-enable startup behavior without explicit user authorization. System Information: • OS: Windows 11 Pro (25H2) • EA App Version: 13.661.0.6174 (106694-85bc9572a9) • Account Type: Local Administrator
sims medieval
I got sims medieval years ago when it was on origin. the game is greyed out on the ea app (I think that version is now only usable on Microsoft and I have a Mac). So anyways I was browsing the pc games on ea and it came up as available to buy so I paid like £10 but a new version hasn't appeared and the old version is still greyed out? I have been searching for a way to contact EA but have had no luck.
Activating Fifa 12 and older EA games
Hello, I am having activation issues with older EA games that I legally own on CD with valid serial numbers. These games were originally registered through Origin and now appear in my EA app library. I can download and install them, but when I launch them, an old EA activation window appears and says my computer is offline and needs an Internet connection, even though I am online. One example is FIFA 12 for PC, but the same issue is happening with other older EA games on my account. I have already tried repair, administrator mode, compatibility mode, and checking firewall/antivirus settings, but nothing worked. Please check whether these games can still be activated through the EA app and whether my licenses are correctly linked to my EA account. Thank you.
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