EA PLAY ISSUE
Hello,I am writing this here because the EA Help website is completely broken for me. After inputting the verification code, the chat queue freezes indefinitely, so I cannot contact support directly.I need a Community Manager or EA Staff member to help me with a critical purchasing issue related to The Sims 4.Recently, I subscribed to EA Play. Since then, the system recognizes 'The Sims 4: Get to Work' expansion pack as an item I already own (via subscription benefits).Because of this, the option to purchase 'Get to Work' individually has completely disappeared from my store page. Furthermore, I am unable to include it in a Bundle Pack that I want to buy right now.I want to permanently own this expansion pack by purchasing it through the bundle, but the EA Play subscription is blocking it. Could you please check my account status and resolve this issue so I can make the purchase?
Not being able to buy dcl ???
I am so beyond frustrated. Every time I try to buy any sort of dcl my game crashes and says it couldn't connect to servers. It recommends to restart, but before I can even think of doing anything the game is back online. Is there anyone else experiencing this issue or just me ?? I have tried clearing cache and restarting but nothing seems to work. Please help... 🤔
Request for Ukrainian localization in EA App / Customer Feedback
Dear EA Support and Development Team,I am writing to request the addition of the Ukrainian language to the EA App interface and store.As a gamer from Ukraine, I want to purchase and play games in my native language. Currently, competitive platforms like Steam fully support the Ukrainian interface and currency, which makes them much more accessible and user-friendly.Unfortunately, the lack of Ukrainian localization in the EA App forces me to stop buying games on your platform. I prefer to support developers who respect and support my regional community.Please consider adding Ukrainian language support to the EA App in future updates. This step will definitely improve the experience for thousands of Ukrainian players and bring more customers to your store.Thank you for your time and understanding.Best regards,Vitaliy.
I want to transfer my games to my backup account
So because EA used to sell its games only in Origin, I had to buy them there (Battlefield, NFS, Crysis, Dead Space series). But when they returned to Steam, I bought them again in Steam. So my question is: can EA transfer my selected games from my main EA account to my backup account, so I could finally link my Steam account to EA's so my games from Steam won't dissolve in EA App account?My account was hacked and i got banned
So I recently discovered my ea account had been hacked and that they changed the email linked to it when i tried playing titanfall 2 through steam. I was able to recover my account through the ea support but i was told by support that i had been banned in apex. I was told i could just appeal it with the tos team and it should be fixed. I have appealed it almost 6 teams now and its been 3 weeks since my first appeal and i keep getting denied without any explanation. I cant even try to talk to them since they have no way to contact the tos team and if you contact the support team they tell you to send an appeal so you just end up in a never ending loop. I did some research and this has been an issues across many users and just shows that ea doesn't take their customer security seriously. Scrolling through this forums you will find hundreds of messages just like mine as well as through any other forums or social medias.
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