Childerns Account - Can't add as friend - "Couldn't send request'
Can anyone help me please! My 10 year old is on his xbox with xbox live we bought him F1 25 with the idea of myself playing with him on my pc. He's playing it offline and online and I've tried to import him as a friend through me EA app and I get '' Couldn't send request '' I thought I would log into his account put his email in and then his password and I get '' Your credentials are incorrect or have expired. Please try again or reset your password.'' I reset his password and I get them same again I don't understand what's going off what am I missing? Can anyone point me in the right direction please? We bought the game to race against each other and to make a team together seems a waste of money now! We both had F1 24 on my game pass and thought we couldn't play 24 because of that both using my xbox game pass. So that's why I bought the game through his own xbox account thinking that would work but no! Any help please?
How to get refund -
Ordered the wrong version of EA Play (on PC) - For some reason that doesnt work? So, i have cancelled the subscription. I have since purchased the correct version of EA Play for PlayStation. How do I go about getting a refund? So far, no luck even finding a place to open a support ticket. Any help would be greatly appreciated.
Account Shows "Does Not Exist"
Hello everyone, I’m in desperate need of help with my EA account issue—I’ve tried contacting support but haven’t gotten a solution yet, so I’m reaching out to the community hoping someone can guide me or EA staff can see this. Here’s the full situation: My original EA account suddenly started showing "Incorrect password" when I tried to log in. I thought I might have entered the wrong password, so I immediately tried to reset my password. However, when I attempted to recover my password by entering my registered email, phone number, or even my EA ID, the system consistently showed "Account does not exist". I can’t access it through the EA App, the official EA website, or any other EA platform—every attempt to log in or recover the password results in the same frustrating error message. This account is linked to my Steam account. When I tried to launch Apex Legends via Steam today, it showed that my EA account (the original one) is banned. This is confusing because I can’t even log into the EA platform to check the ban reason, appeal, or verify any details—since the account is "non-existent" on EA’s end. I have important in-game purchases and top-ups on this original account: I’ve made multiple in-game purchases for Apex Legends over time. All my game progress, skins, and top-up records are tied to this account, which I’ve been using for a long time, and losing access to it means losing everything I’ve invested. I had to register this new EA account just to post this求助 and communicate with support, because my original account is completely inaccessible. I’m really confused and frustrated—how can an account be banned on Steam but show "does not exist" on EA’s own platforms? I didn’t violate any EA or Apex Legends terms of service, and I have no idea why this happened. Does anyone have a similar experience? Or can EA support staff help me verify my original account, check the ban status, and recover my account? I can provide any necessary information (like purchase receipts, account email, Steam link proof) to prove ownership. Thank you so much for any help or guidance—this account means a lot to me, and I don’t want to lose all my progress and purchases.
how to add old cd key games to account?
so i have bf2 and bf2142 im trying to add to my account that i brought years ago (new) iv talked to an advisor and they are saying i need to contact the retailer as the keys are not showing up on there system or something, i sent pictures of my keys on the manuals. is there anything i can do....?? or will i have to find a diffrent way to..... download my games????Emails not received to Apple’s private email relay addresses
Emails will not be sent to Apple’s private email relay addresses, effectively blocking users from accessing/editing their account details and potentially risking account lock out. For now, when creating a new account, it’s safer to choose another sign up option until EA fixes this. For context, EA currently supports Apple as an identity provider when signing up for an account for the first time. When signing up with Apple, users are given a choice to either share their real email or a private relay address tied to the service’s domain. When opting for the latter, it’s currently observed that emails will not be sent, preventing users from accessing any of their account details due to an identity verification code screen. In the worst case, one may be completely locked out of their account if EA were to ever require verification post account login similar to Battle.net. Looking into this problem more, it appears EA’’s has failed to satisfy Apple’s requirements. According to Apple’s documentation, the emails sent are required to be authenticated and the organization must register its outbound email domains. Otherwise, no emails will be sent to those addresses. Given what’s outlined in the documentation, it’s evident that EA has insufficiently tested the sign up with Apple feature and has failed to properly satisfy its requirements. Please fix this.
I Have a Serious Q-RE: age verification
Serious Question for the EA cor-prates. Before i commit to a years subscription i want a truthful answer to-Will EA bring/enable/activate Age verification to this eco-system? id like to remind EA where talking about my hard earned $ ! ill also point out if 'age verification' is what is needed to play etc,etc i will not be parting with said 'hard earned' $, there is never gonna be a day where i would provide my 'bio metrics' to play a @#$%! video game! ever! so with all that said have a nice day...peace,☮ PS: im with CPU_UK on this and %1000 agree here ...👇 https://forums.ea.com/discussions/ea-app-technical-issues-en/fixed-ea-app-keeps-saying-i-need-to-verify-age/13158203/replies/13158497
EA APP WILL LITERALLY NOT WORK
Here we go, So I'm trying to play the sims offline as my current internet connectivity is incredibly spotty, let's go through how ''truly easy'' the app makes it for PAYING CUSTOMERS to use their platform: You have to log in to the EA App while you are connected to the internet - how is there in 2026 NOT an option to access your App offline??????????? So, I manage to FINALLY gain access to my app while online, then I go to settings to switch it to offline mode, great now the app is offline. I click on the sims to start playing - I get an error code stating that I haven't logged on in a while and I need to restart the app, log in again, so EA can verify my credentials, baring in mind I was already logged in (as you HAVE to be to access offline mode?!?!) Fine, I close the app, log in again, go to offline mode, click the the sims to play and as a surprise to nobody that uses the EA app, the same error message pops up - I've tried this now 15 times: receive the error message, close the app, restart the app online, log in succesfully, go offline, click to play my game.... and the cycle restarts (super fun groundhog day i'm having) I'm sorry but this is an absolute farce, the amount of money I've spend on buying the sims and all of it's expansions, game packs, stuff packs, (freaking KIT PACKS) since the sims 1 - and I cannot access the product which I own in a manner that works for me??????????????? And finally to EA DIRECTLY - if Origin possessed the function to access your games offline back in 2010, How is it possible that EA does not have this functionality in 2026?! How is it possible that EA has the WORST APP regarding electronic games in the entirety of technological history?! How is it possible that your app continues to throw errors at customers time and time again, with no improvement from your side?
Name of profile
Hello, my friend can't use nickname creating account, name free. I found similar name searching in ea app. He trying use Wigarovsky and got a message of using prohibited words. at the same time i found in ea app Wigar, Wigarista , Wigarend an etc. Can you help undestand what wrong? (CM Note: I'm transferring your post to the English boards because the forum you posted in is only supported in Russian, as per forum rules)
EA App vs Steam Big Picture
When I launch EA Sports FC 26 from Steam, the EA App takes over and often fails to launch for some reason. I switch back to Steam and try again then EA Sports FC loads in the background and I have to minimize Steam to then select the app, or worse, the app takes visual focus but not input so my controller inputs are being sent to steam still - which generally results in me shutting down the machine accidentally. Please tell me there's a better way to do things with this app. I've read that having it load on start-up can help but then it loads its UI and doesn't allow to be minimised on launch. It's a horrible experience.
EA app wont stay offline
I need you to start looking into this **bleep** that is the fact that this app wont stay offline no matter how many times ive tried! Ive followed everythging ppl are saying to do including the ea forum answers but nothing works! My game updates automatically even if ive pressed on the thingy that says not to! Im losing my **bleep** mind !!!!!!!!!!!!!!!!!!!! CM edit: As per the forum guidelines: No-Go’s > Abusing Formatting: Excessive ALL CAPS, extra-large fonts, spamming repeated symbols, etc, can be disruptive and make things hard to read. Plus, NOBODY LIKES BEING YELLED AT!!?!?@*&!!!
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