Re: [Steam] - Dragon Age Inquisition won't launch with EA app

---

@F4celessK1ng wrote:

That changes the location that games are installed to, which has no effect as my DA:I is installed with Steam games.

The Launcher itself is still forcibly installed to C:/Program Files/Electronic Arts/EA Desktop/EA Desktop

to attempt to manually move it from that location will break the launcher, resulting in an error when attempting to launch

---

I just want to make sure that all downloads that happen are pointing to their default locations on the same drive. Moving the EA App, or those folders don't need to happen.

I see. Well that much is done then, no change at the moment.

@F4celessK1ng Can you take a screenshot of the message you are getting about being Admin?

@EA_Shepard Because I set launch as admin in properties, this is what comes up when launching the game. After hitting yes EA app will close as if attempting to launch the game, then reopen

---

@F4celessK1ng wrote:

@EA_Shepard Because I set launch as admin in properties, this is what comes up when launching the game. After hitting yes EA app will close as if attempting to launch the game, then reopen

---

Gotcha, can you try the following and see what happens for me?

Remove the Admin option in the properties
Change UAC Controls within Windows

Run the EA App Updater from the install folder - By default, this is at C:\Program Files\Electronic Arts\EA Desktop\EA Desktop.

That Message is typically the Windows message about giving access to a program but I want to rule out all other things first just in case.

Did all of the above to the same end.
No permission request anymore of course.
Changing UAC didn't seem to yield results


EDIT: well not entirely true, there is now an EA pop up, that resembles a blank log in window

@F4celessK1ng Apologies if this was done already. Have you updated your GPU drivers with a fresh install where it deletes the current ones? Blank images typically come down to one of the following below. If the App is now up but blank, it could be something blocking it. 

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click fix all
• Do not back up files

Nvidia

• Try the NVIDIA PhysX Legacy System
• Restart the PC

EA App

• EA App's Cache (Top Left Menu > Help > App Recovery)
• Install/Repair your VC++ files for the game (Microsoft VC++ Link)
• Download and update DirectX

@EA_Shepard 

Most of these were new things I hadn't tried yet.

But while the CCleaner was good for the overall health of my PC, I'm afraid none of these worked to fix Dragon Age

---

@F4celessK1ng wrote:

@EA_Shepard 

Most of these were new things I hadn't tried yet.

But while the CCleaner was good for the overall health of my PC, I'm afraid none of these worked to fix Dragon Age

---

@F4celessK1ng  

When you launched the game again, did you get errors, or did anything new happen or does it just not launch at all?

Same thing as before, no  launch, no error.

@F4celessK1ng Have you tried the below? If it just isn't launching I feel as though something is blocking it.

• Try a Clean Boot
• Try Safe Mode with Networking
• Try a new Windows Account

Clean boot I already tried to no success. Safe Mode I couldn't get the EA App to launch.

Making an entirely new Windows account did actually work, I got the game loaded no problem.

Not the most ideal solution... but I guess if I can't find the problem I could just have a second account solely for playing Dragon Age haha

@F4celessK1ng I am glad to hear that a new Windows account works. Not ideal no. That means that the other one has registry issues. 

I would start with a repair of Windows and a repair of the HDD/SSD as well here

Once that is completed, I would do this too

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click fix all
• Do not back up files

@EA_Shepard Sorry, took me ages to get around to doing this.

your hyperlink doesn't seem to be working, but I did a repair of Windows and the registry clean up.
I scanned my hard drives and they came up as all good. So I was hesitant to do much at risk of losing data.

Still the same with Dragon Age I'm afraid.

Ccleaner user for several years here, I even paid for it! Registry cleaned, problem persists. No error message, the game simply does not launch.

Hey, can yall try the following for me? This may have been done but I need a count of those who have tried.

• Uninstall and reinstall the EA app. This should grab the latest live version (which should be12.186.0-5443-3f8e6ca92 (68361-9a00e0cf66)), which will allow Steam games to run as admin if you use Steam
• If you prefer not to do that, you can stay on this version, you need to not run DAI as admin, which can be done with the following steps:

1. Right-click on DAI in Steam and select "Properties"
2. In the game properties window, navigate to the "Local Files" tab, then select "Browse"
3. In the DAI install directory, right-click on "DragonAgeInquisition.exe" and select "properties"
4. In the exe properties window, select the "Compatibility" tab, then uncheck the box for "Run this program as an administrator". DAI should now be launchable from Steam with this version of the EA app.

Did it already, but I reinstalled the newest EA App just to be 100% sure. No change.

No change. It might help if installing the app to the same drive as the games was possible. It might not, I don't know.

@Wulfypants42 @F4celessK1ng  When you tried the steps I posted yesterday, did anything change at all? Any different errors, crashes, or anything happens?

Same thing happening.
No error, No start.

@F4celessK1ng Okay, I updated the team and let them know that the steps they provided had not worked for everyone.

@EA_Shepard 

That's all I can ask for at this point, I feel we're out of options. Thanks for troubleshooting.
Unless you come back to us with a new fix, or an update to the EA App fixes it, I'll just have to tough out using a new Windows user to play Dragon Age, but at least I can play it.

You need to whitelist the games folder to your antivirus program since they seem to get jumpy when it comes to DA Inquisition Launching. (something to do with keep I think)

The problem is obviously specific to Dragon Age Inquisition, since I currently have installed (and I'm able to launch and play) all these games on steam:
Mass Effect Legendary Edition
Mass Effect Andromeda
Lost in Random

But when I try to launch Dragon Age Inquisition, EA App opens and then closes, and the game doesn't launch.