Recent Discussions
Purchased new game not showing in Library
I just bought Star Wars Battlefront 2 celebration edition, was HOPING to install and play with some friends but the game is not showing up in my Library to be installed. I have cleared the cache, restarted the app, restarted my PC, reinstalled the EA App, and ended the EA services but the game will still not show up in my library. When i go to the game it shows me having to buy it again, when i go to the celebration upgrade says i already have it. Anyone having any similar issues with games not showing up in the library?
EA Error code and failed payment when making purchase
hello, am i the only one for whom ordering a sims pack is impossible? i wanted to profit from the promos to buy spa day but after trying 4 times, disabling my VPN, going to EA app AND the site, trying with PayPal instead, i always fail. So I wanted to know if this has happened to anyone else and if you had any advice. The purchase is marked as failed 4 times in my order history, my monetary limit has dropped from 83 to 58€ and I haven't received any order confirmation in mailbox. I got error messages when the application asked me to enter the credit card verification code. I also received two error codes: 54001 and 54005. So my two questions are: 1. Will I be charged, knowing that the purchases failed? 2. how do I get back to being able to buy a sims 4 pack on the EA app platform? thank you very much. i've cleared the cache and searched for an update; i've also restarted my computer.
EA app says open but there is no window
I tried to play off-line last night and when I turned it off-line something broke in the EA app. When I click the EA app it shows a little dot at the bottom of it on the dock on my MacBook but when I click all windows nothing shows up. I can’t place Sims I can’t even see any games I have it’s a blank screen. I’ve restarted my computer, I’ve deleted and re-downloaded the app several times, I cleared the cache, i’ve done a recovery nothing has worked. I’ve tried to start a new Sims folder I got rid of all of my mods took out all of my saves and still nothing.
Launching Sims 4 offline
Hello, I have recently been trying to play The Sims 4 offline as a I currently have very limited internet access. I set the EA app into offline mode in advance but when clicking play it comes up with "Unable to start: Initialization error at start up. [135dec40:984c6a38:00000077:00000000]". I have tried multiple solutions to fix this error but the only solution seems to be to connect to the internet, go online and open the game, and only then would I be able to play the game online, which makes offline mode redundant and completely pointless. This has been a known issue for over 2 years and there seems to have been no effort made to fix it or prove any solutions to the community - are players expected to have constant internet access to be able to play a game they already own? Furthermore, a game which is not multiplayer or requires internet access in any aspect, apart from to open the gallery or make purchases, neither of which are even remotely essential to gameplay? This is extremely disappointing to see from such a large and well known company and I hope I can be provided with a solution soon. Much appreciated.
Change the Xbox from my current account
I would like a possible exchange or for me to link another Xbox account, because I no longer have the connected account that was stolen from me a long time ago named FRESH3932. (CM: Thread moved from PT to EN. Please post in the language of the board per rule.)
You don't have access bug
Hi, Just redeemed a code for TS3 on another account I got the error and the game disappeared.. I cleared cache, it never appeared again. I tried signing in on another account and the game migrated over there for some reason. Now i got the same problem on this account. I can't install because i keep getting the 'you don't have access to this game' bug. I cleared cache, restarted/uninstalled/repaired/clear cache again. Nothing works. Thanks!
Unable to Buy PC Games - Desktop App
I've been trying to buy over 10 games for a couple of days now. The desktop app lets me confirm my card, but never lets me actually pay for the games. Attached is a screenshot of the error page I'm redirected to for less than one second every time my card is confirmed. And when that has finished being displayed to me, the entire app refreshes back to the landing page. Even if I manage to press the Pay Now button quickly enough, the refresh cancels out the effort. My phone is filled with so many card verification notifications. But not a single successful purchase notification. Also, I'm unable to have more than 10 items in my cart. And I can't even buy 10 items; one item has to be removed because the app complains there's too many items in my cart. It only lets me buy up to 9 items at a time. I've lost count of how many times I've restarted the app. I've filed an EA Error Reporter report. I've tried to get help on Twitter by @'ing the EA accounts. I've found another thread on here and tried to lend support to it and show it's happening to more people, by replying and explaining that I'm also having the same problem. Every avenue of support I've tried has received no response. At all! I've tried the linked troubleshooting suggestions from the other thread - they don't help. Your service is fundamentally broken. And you don't seem to care in the slightest. Even when it means you lose out on potential sales. This entire customer service experience has been, and continues to be terrible!
EA app closes itself/crashes when trying to open
Hi, Things I have tried: Running as administrator Uninstalling the EA app Running the repair tool from the uninstaller Running the 'recovery' tool when it's working (it just stops working again when i try to open it a second time after running it). Description of problem: It takes around 20-50 tries to get the EA app not to crash when I try to open it so I can play Sims 4, or update games, etc. What happens is it starts to open, nothing loads, then it closes. Sometimes it's faster, sometimes it looks like it's working and then suddenly closes. I can't predict when it will decide to work or under what conditions because nothing is consistent, but it's really annoying. Please help. :( I've attached a screenshot of how it looks before it crashes because that's all I really have. Every now and then it will say it crashed and ask me to send a crash report but almost every time it just crashes with nothing else. It also crashes when it lets me get into it occasionally and I try to run Sims 4.
All game packs gone
Hoping someone on here can give me some guidance with a frustrating issue with my Sims 4 add-on content. I purchased multiple packs—including some as recently as last night (June 30, 2025)—and was able to successfully install and play them for several hours. However, by the following morning, the add-ons had disappeared from my EA account and game library. Even the ones I purchased in 2024 are gone. I have taken the following steps to troubleshoot this issue: Verified system compatibility and software updates. installed and reinstalled both the EA App and the Sims 4 game. Cleared the EA App cache. Updated my display drivers. Repaired the Sims 4 installation. Rebooted my PC multiple times. Checked file locations, and I can confirm all the game content (including the packs) still exists on my system and I can see the purchases on my banking. No other accounts used. Despite all of this, the content remains inaccessible through the EA App. I also noticed that I did not receive confirmation emails with any redemption codes for any of my purchases—both recent and from October 2024 and that they were automatically downloaded onto the app, and I have no other accounts used on EA app. I’ve already spoken with three different support agents today without resolution, and I was advised to contact my bank for transaction records and then return here with that information. Which I did and then last person I spoke with said they can't use that info. Any help?
Uninstall EAUpdaterService.xpc
Hello folks, I am trying to delete all the EA app files from MacOS and this one stubborn service file is not being deleted. It always stays in the /System/Library/PrivateFrameworks/MobileAccessoryUpdater.framework/XPCServices directory. I tried everything including disabling SIP and removing it from Recovery but it's not letting me that too. It says the file is read and write only. I tried sudo chmod 777 and that didn't work either. This app constantly pops up when I am working on other apps on my computer. The Dev team is not fixing this either. There are many tickets for this and they constantly ignore this.Buying packs on Steam and EA
Hello. I accidentally bought packs on steam and EA. Now my packs, such as - horse ranch expansion pack, the cat and dog pack, cottage pack, and kitchen clutter do not work on either one now. Could you please help me with this? I have tried to see if I need to redownload them, but it says they are already installed. Also, the packs I bought on steam, could you transfer them to my EA account please? Or is there a way I can access all of my add-Ons through my EA account? Thank you for your time.PC Games Madden 25 and EA FC 25 will not start.
When I try to load both of these games, the splash screen will come up, the bar will jump to the end and then the EA desktop app will just reopen with the game never launching. I only just bought Madden and have not been able to start it yet. I have >300 hours in FC25 and this is the first time I've noticed it with this game. I've tried: Reinstalling both game and EA app Clearing EA App Cache Repairing files Uninstalling EA anticheat to prompt it to reinstall Nothing has worked so far.
Controller not being detected/working for Skate. Playtest
Whenever I launch the game, my keyboard is detected, and my controller is not being recognized at all. If anyone knows why this is happening, please help me. I want to test the game and leave true feedback, but can't because of this controller issue. I have tried switching cables/usb ports/recalibrating the controller, but it still won't be detected by this game. The controller works fine on other games, just not this one. On the old playtest version, the controller did work, but after the update, it no longer will. Help please.
