Recent Discussions
Urgent issue with Xbox/EA account linking unresolved for years.
Hi EA team and community, I’m facing a persistent problem with linking and unlinking Xbox accounts to my EA account that has been unresolved for weeks despite multiple support tickets. Here’s the situation: My primary EA account is linked to the email I use daily (I won’t disclose it here for privacy). I have two Xbox accounts: • iosonoAxel (Xbox account currently linked incorrectly to my EA account) • nonsonoAxel (the Xbox account I want to link to my EA account, but it’s currently linked to my father’s EA account by mistake). Because of this incorrect linking, I’m unable to connect my Xbox to the correct EA profile, which limits my game progress, purchases, and online services. I have full access to all the Xbox and EA accounts involved, so I can provide any verification needed to prove ownership and clear the confusion. I’ve already contacted EA support multiple times, but all they do is open tickets that remain unresolved or provide generic replies asking me to wait up to 72 hours. Unfortunately, no progress has been made, and the previous tickets were closed without a real solution. I kindly ask for a direct intervention from a supervisor, moderator, or an EA team member with the authority to manually unlink and re-link these accounts properly, as this is causing me significant inconvenience and blocking my gaming experience. Thank you in advance for any assistance or guidance you can provide. [CM: Moved from IT to EN - Please make sure to be posting in the right language forums!]
EA/Origin SUCKS
I have had an origin account for a little over 15 years, I started with The Sims 2 and just recent bought The Sims 4 High School years. I have not had access to my account for over a year. I have not gotten any real help with the issue. I am seriously thinking about seeking legal action I have spent over $500 dollars and years of gameplay and none of my issues have been resolved. This new platform is awful They have had so many bugs and issues, and the system has gotten worse instead of better.I can't add the game to my library.
Hi, When I enter a code to redeem a game, a screen appears where I can choose the language. However, I’m not able to confirm my selection and continue, because the "Next" button is hidden behind the bottom bar of the window. As a result, I can’t add the game to my library.
Error Code EC:105
Hello, I've been playing the Sims in my computer and every time I open the gallery to download a built it does not let me. Then my EA app gives me this message error code EC:105 as shown in the picture, my Internet is stable so that's not a problem. I already tried to repair it it didn't work and then I deleted everything and re-download it and it still has the same problem I don't know what to do. I was playing the Sims for years and this is the first time I had a problem. Help me please
Suspension being Denied
Hi, it's me, impacted player. I came here to shared how I was triple charged by EA for two of my orders, and how they've taken two of my orders. I'm sharing just how little EA and EA Help care for their player base. Thankfully, my bank has helped me for the most part and returned majority of my money, unlike EA who refunded me only $54.09 once they realized that I have made a claim with the Federal Trade Commission for fraud, or at least that's what I want believe, but if that were true I think they would've given me back my games/DLC by now. They suspended my first order and my second order. Date: May 21. Description: EA Electronic Arts. Fee: $0.00. Amount: $54.09. This is my first order. Order #1006546523316 2025-05-20. It was a bundle deal of an expansion pack, game pack and a stuff pack. Amount: $54.09. Date: May 21. Description: EA Electronic Arts. Fee: $0.00. Amount: $27.01. This is my second order. It was originally $81.03. Order #1006547323316 2025-05-21. It is 5 different kit packs. Amount: $27.01. My bank gave me back $54.02. Date: May 21. Description: EA Electronic Arts. Fee: $0.00. Amount: $16.22 This is my third order. Order #1006549323316 2025-05-21. It's one kit and one stuff pack. Amount: $16.22 Date: May 22. Description: EA Electronic Arts. Fee: $0.00. Amount: $54.09. This was originally my triple charge of my first purchase that was $108.18. $54.09 was given back to me by my bank and $54.09 on Wednesday was refunded back to me by EA. Date: May 22. Description: EA Electronic Arts. Fee: $0.00. Amount: $97.38. This is two separate orders combined. Order #1006550123316 and order #1006550923316. Order #1006550123316 2025-05-22. This one is another bundle purchase. Amount: $54.09 Order #1006550923316 2025-05-22. This one is an expansion pack. Amount: $43.29 Math should tell you 54.09 plus 43.29 equals 97.38. EA Help does not help and refuses to look at any documentation you provide them. Either I'm working with lazy human beings or it's nothing but bots all around. I have reported to the EA Help Team multiple time about the triple charges only to be ignored, told I'd receive an email only to never receive one, and when I ask for some confirmation that the team was ever even trying I'd be told that wasn't an option at the time and told I could not have contact with any supervisor. So, I took matters into my own hands to have my bank fix their mistake, only for them to make it harder by take the games/DLC away. To say the very least, this is quite possibly the worst experience I've ever had with a gaming company.
Having trouble recovering my EA account since due to shutdown
Hi Everyone I’m having trouble with my EA account as it has asked me to authenticate the email linked to the account which had already expired. However my backup email address is still active and linked to the EA account, but I have completely no idea how can I use it as an advantage. I keep receiving emails from EA on the backup account so I can validate my statements If it’s required. Has anyone had a similar issue? I am hoping to recover my account, there has been a lot of sims DLCs and a lot of love put into those savefiles🥲
I can't open sims 4 : Error Code 10500
Hi so i was able to play just fine the other day, but later that same day it kept telling me i had connection issues and couldn't open the gallery. The next day (yesterday) I tried to open sims again but it just couldn't open and get pass the preparing game, it would stop half way. When i tried opening the EA app client i kept getting this error. I tried to open it again today, still same error. I have signed out and logged back in, didn't change anything.Unable to turn off overlay
Old thread but I literally cannot turn in game overlay off at all. It's greyed out, I have no games open at all, EA app is up to date so is my windows. I'm trying to turn it off as it may be messing up my input for my PS5 controller on fifa 21, as I can't press any buttons and the analogue sticks are freaking out. The controller is fine and works okay. I think its the overlay messing it up but it cant be turned off.Can not open jedi out of EA launcer
I cannot launch Jedi Survivor out of the launcher. I get an error saying no app to open the launcher and offering to pick one from the Microsoft store. I have uninstalled and reinstalled the app, and repaired the app and launcher. I paid for this game and now can not play it!
Family management not working.
When I click "Family Playtime" there's a message that reads "This page is still waking up" Been hours since. I'm trying to check the parental controls, tried the web and another message pops up: "Something went wrong. We ran into a technical issue" Checked the server status and everything seem to be working.EA app wont actually launch games.
I know im not the only one with this problem, and I'm pretty tired of it being ignored. yesterday I could launch and play games normally, in fact with very little input from the EA app as it appeared. I would open steam, hit play on a game, it would launch and run perfectly (with an EA app window open in the background) today I turn my pc on, and am greeted with the EA app telling me I am logged out and I need to log in again, so I log in... go to launch a game, it starts to Launch, then the EA app just re-opens itself and nothing happens, try launching through EA app, the app closes, then just opens again. I have tried reinstalling the game, reinstalling the EA app, updating my pc, updating drivers, clearing cache, validating files, running EA app as administrator, downloading and running Microsoft visual c++ 2013 x64 12.0 etc. none of them work, and it is clear this is an EA problem as many others have said. why is this not your top priority? why haven't you fixed this as its clear people have been having this issue for a while now. I sold my ps4, moved to pc. I then paid good money for one of your games that i actually already payed for on the ps4, so that's twice I bought your game now. I'd really like to play it, I think that's fair, and your app that is apparently required to run it, is the only thing stopping me with no solution. It's pretty pathetic. and if you wont fix it, ill want a refund on every game I can't play.
I cannot change the language of the EA App
I have tried reinstlling the EA App several times. My EA Profile has the correct country (Switzerland) and the language set to German. When I login to the EA App on Windows, the App is in English and in the settings the dropdown List shows me nothing else than English. This means that I cannot not choose any other language than English for my games like FC 25 during the installation. There is a dropdown list but English is the only option. Please help! PS. My windows is set to German, my keyboard is German, my browser is set to German language... just everything is German and all the other apps like Steam etc work perfectly fine in German. Just the EA App makes everything ridiculously complicatedPlay whilst travelling - Impossible???
Hi, Tried to play Dead Space on my Lenovo Legion Go whilst travelling today and….it didn’t go well! When the EA app demanded that I go online - so I connected via a hotspot on my phone which got me logged in and I got to playing. However, when I disconnected my hotspot, the game just shut down. No warning, no error message, just died. I presumed this was because I was no longer online and found an article about offline play and so repeated the above and then selected offline play. Launched the game. Same thing again. After a few minutes, it kicks me out and lands me back at the EA app offline play page and all I can do is to relaunch the game. Whereby the issue just repeats itself… After some googling I got completely lost as it seems the functionality differs depending on how I subscribe to EA play. For the record: Sub: EA play subscription via Xbox Game Pass ultimate. Device: Lenovo Legion Go OS: Windows 11 Game: Dead Space (2023) - Installed via app/Launcher. A fairly big reason for this purchase is that I travel a lot and if I can’t play a single player game offline… what are we doing???Unable to Launch FIFA 25 – “There is a problem with your game’s setup” Error
Hello EA Support Team, I am unable to launch FIFA 25 via the EA App on my Windows 11 Pro (64-bit) PC. Every time I click Play, I receive the following error: “There is a problem with your game’s setup. Please reinstall your game.” I have already tried all standard and advanced troubleshooting steps without success: 1. Ran **sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth (no integrity violations). 2. Installed the latest Visual C++ Redistributables (x86 & x64) and .NET Framework 3.5 & 4.x. 3. Enabled MSIX Packaging Tool Driver and Developer Mode. 4. Performed Repair and Reset of the EA App via Windows Settings. 5. Re-registered the EA App package in PowerShell (`Get-AppxPackage` → `Add-AppxPackage -Register`). 6. Launched the EA App under the SYSTEM account using PsExec. 7. Verified that EA Background Service and EA Core Service are set to Automatic and running. 8. Cleared the Epic Games Launcher cache and Verified game files. 9. Uninstalled FIFA 25, deleted any leftover folders manually, and reinstalled. 10. Disconnected and re-connected my Epic Games account in the EA App and confirmed my license. Attachments: - `logs.zip` containing the full EA App logs from `C:\ProgramData\EA Desktop\logs` - Screenshots of the error dialog and relevant Event Viewer entries (SideBySide Event ID 78) Please review these details and advise on a fix or provide a hotfix/patch for the current build. Thank you for your help, Bassem Jamal [edit: email address removed]
