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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Launching EA game via Steam gives error "Game not installed" in EA app

Hi @GeoffButterlips 

To confirm do you still have Origin installed or any files remaining from the older client?

8 Replies

  • Hi Illium,

    No, I do not. At any rate, I managed to solve it after much searching. The solution was to edit some things in my registry files; EA App seemed to think that the game installation was somewhere it's not.

  • holger1405's avatar
    holger1405
    Hero+
    2 years ago

    @Player_slldwfjq 

    • Find the installation directory of the game.
      (Steam (standardly): "C:\Program Files (x86)\Steam\steamapps\common\Mass Effect Legendary Edition"
      (EA app (standardly): "C:\Program Files\EA Games\Mass Effect Legendary Edition"
      (If installed under Origin: "C:\Program Files(x86)\Origin Games\Mass Effect Legendary Edition"
      Then:
    • Press the Windows key and "R" at the same time.
    • Type or copy and paste "Regedit" (without quotes) into the new window and press ENTER > Apply
    • Type or copy and paste "HKEY_LOCAL_MACHINE\SOFTWARE\Bioware\Mass Effect Legendary Edition" (without quotes) into the input line > press ENTER
    • In the right Windows > look at the "Install Dir" key.
    • Make sure there is no second "Install Dir" key and that the path matches the actual installation directory.
    • If there is a second "Install Dir" key delete the one with the wrong path.
    • If the path don't matches the actual install directory edit it so that it does. 
    • Restart the PC > Test.
  • @holger1405 After 4 days of casual troubleshooting I found your solution, ty. Install Dir pointed to the wrong game client library (prior to owning the game on Steam platform), and would not run
  • Yeah my directory has it all right, the game is installed and modded and has been for about a month now. Was working fine and then today it just decided to do this nonsense. Are there any other fixes?

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