Forum Discussion

Re: Temporarily lost connection when logging in to the EA App

Completely agree with you. Yesterday I was forced to migrate to EA app from a perfectly fine Origin and since then I can't access my games that I own. Just because the app 'temporarily lost connection'. Seriously... All other launchers are working as it is, except this one. I have tried all the solution aside from reinstalling windows (duh) and uninstalling my antivirus.

4 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi everyone, 

    If you are still running into this error when you're trying to log in, can you help us by sharing your EA app Error Report ID? If possible, please also include an approximate time stamp of the last time you tried logging in. 

    You can find more information on how to get the Report ID at the EA Help website. Once you have the Report ID please share it in this thread. We just need the Report ID, not the error log files themselves. 

    Thanks! 

  • My report id is e683ed8f-e42f-4e86-9324-32d. I tried log-in yesterday, about 7 hrs ago.

    [CM - removed attached file]

  • There's no error code, just this. And the EA App main window is open and Im logged in, this comes up when I try to launch a game.

  • Aegix_Drakan's avatar
    Aegix_Drakan
    3 years ago

    I've had that for over 2 weeks now, nothing works for me (turned off firewall, made exceptions in firewall, etc etc etc).  ☹️

    Heck I didn't even get a reply in the thread I made about it last week.

    It's immensely frustrating that for the first time since release, I actually have time to play a long game like the Mass Effect Trilogy, and the app won't let me.  I have no idea when the next opportunity I'll have shows up.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,846 PostsLatest Activity: 2 years ago