Forum Discussion

Re: No connection on EA app

Same ... When I had 'ORIGIN' which was mmm installed back into 2019 nothing no issues .. now this? I can't get online... well it says I am but I'm not, my .. that lil DOT up in the Right side top corner where the PFP is.. it's grey and I select to be invisible when login in but I can't see why that would have anything to do with just that.. but I can't change that to the other options like 'away' or 'Online'..

Also it says 'Connection Failed' with that BIG !WARNING! Triangle there in between the PFP and the other link things like PS Link the Steam Link and others.. So I know it isn't connecting correcting.. YET I have almost every Application that 'EA' gets installed allowed through my firewall.. and yet NOTHING.. I Don't get it. I'm sure I'll figure out what it is and when I do I'll report back here..

2 Replies

init6ops
2 years ago
Same here.
This is outrageous. Where is EA support and what's that all about disabling EA Help chat when you don't want people to reach you? How can you be spending 30 years releasing a football game and can't build a progressive web app it has so many bugs? I spent hours on this for two days and can't play a game. EA App is one of the worst applications I have ever seen in my life, you should really find yourself a better tech lead to sort out all these problems before you release a game again. The Anti cheat is the other problem here, if we get to go beyond EA App nonsense, we will probably run into problems with Anticheat!
All the troubleshooting on the site is useless as well. There is no firewall blocking, there is on defender blocking anything. To give you the benefit of the doubt, I have even tried disablind all of them and nothing fixes the EA App issue. It thinks either I don't have a connection or it won't render the page. There is a serious issue on your web app delivery and noone seems to be bothering to make an announcement here.
EA App doesn't even seem to produce any meaningful logs to help us, trying to troubleshoot this by ourselves.
init6ops
2 years ago
@init6ops nothing works on the troubleshooting guide, until you figure out EA App and anticheat issues comes down to connectivity problem, which is bizarre.

You really need to make sure you cycle your router (not that it makes much sense) but make sure you also use a 5G or other connection one time with EA app, that somehow gets you out of that connectivity issues loop.

Nothing else made a difference including, disabling defender, reinstalling the game, ea app, anticheat, run as admin etc., and definitely not the crazy things like running sfc /scannow (how is it even relevant?)