EA_Leeuw
Community Manager
2 years agoRe: EA app Error "An update is required to launch this game..."
Hi everyone,
Thank you for bringing up the issue you're experiencing with the EA app for PC displaying the message, "An update is required to launch this game...".
This usually means that either your EA app for PC is outdated, or there is a game update that needs to be installed before you can launch the game again. This is particularly common for The Sims 4 for Windows. For more information, please click HERE.
Here are some troubleshooting steps you can try:
Manually check for updates for the EA app for Windows using the steps provided HERE.Repair the game through the EA app for Windows using the steps HERE.Clear the cache (App Recovery) of the EA app for Windows using the steps HERE.Repair your installation of the EA app for Windows using the steps HERE.
If these steps don’t resolve the issue, please provide the following details:
Which game(s) are you experiencing this issue with?What platform (Windows PC/macOS) are you playing on?What Windows or macOS version are you using?What version of the EA app for Windows do you have installed? You can check it HERE.Share your EA app Error Reporter ID in the thread using the steps HERE.Collect and attach logs of the EA app for Windows to your post using the steps HERE.
Once we have these details, we can forward them to our EA app development teams for further investigation.
Thank you.