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xoxoRouge's avatar
xoxoRouge
10 months ago

Re: Profile Picture on EA app and EA Account Portal Appear as Bugged

Hello. Can someone please help me? I have been having an annoying EA account issue for a long time now. Whenever i try to change my profile picture avatar on my account it just comes out as a blank white picture. i dont know why this is happening to me but it is for some reason. im providing a picture of this to show of whats going on. Can someone please help me to fix this? i dont know what to do and i just want to change my avatar again. I dont wanna be forced to make a new account just for this stupid issue ☹️

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @xoxoRouge have you tried on a different system to see what happens. Trying to recreate this here but unable to do so on my end 

    Darko 

  • xoxoRouge's avatar
    xoxoRouge
    10 months ago

    On a diffrent system? Well if you count my android phone as a diffrent system then yes, it also happens there. And i just discovered something really weird about this issue. When i left click on the image (blank avatar) and open it in a new tab it displays some sort of error. It says about acsess denied. Im not sure whats causing that or how to fix that but maybe that can give more information to fix it.

  • xoxoRouge's avatar
    xoxoRouge
    10 months ago

    Also i really need help, i made a new account to play on and its doing this on my other account to. it seems to be every account i use. can this PLEASE be fixed already? i have a feeling it might be due to that acsess denied thing.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @xoxoRouge that we are not seeing other reports of this and I am unable to recreate it here then it's likely system or network based. With that in mind can you try on a different network and system to see what happens?

    Darko

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