personal settings keep disappearing

Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number nvidia 2080 super
Enter RAM memory size in GB 32
Which mode has this happened in? Co-Op Seasons
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? start the game....
What happens when the bug occurs? My game settings are completely lost again.... it was the same in FC 2024. When I start the game and it asks me to proceed to my own save, it says to make a new one. This is more than outrageous that only EA games have problems all the time. By the way, the game itself crashes a lot, and Apex legends too, while we're at it. I've looked at all the troubleshooting on the internet and forums, nothing helped... so please fix it as soon as possible or refund it because I can't use the game I bought.
What should be happening instead? fix it...

‌

Dear EA!

My game settings are completely lost again....
it was the same in FC 2024.
When I start the game and it asks me to proceed to my own save, it says to make a new one.
This is more than outrageous that only EA games have problems all the time.
By the way, the game itself crashes a lot, and Apex legends too, while we're at it.
I've looked at all the troubleshooting on the internet and forums, nothing helped... so please fix it as soon as possible or refund it because I can't use the game I bought.

Best regards,

Selbee