Forum Discussion

Re: Have to rebuy expansions?

@epic_fail1234  Even though you think you're in the same account, is it possible that you have two separate accounts?  Some people have even had two accounts under the same email address, just different usernames.  (It's not supposed to be allowed, but it does happen.)  You can check the purchase history on this account by hovering over your username in Origin, selecting EA Account and Billing, selecting Order History, and going back to whenever you bought the packs.  The default is to only display the last three months, but you can change the setting to go all the way to the beginning.

If you can't sort this out on your own, please contact EA customer suppoort and ask what happened to your packs.  A support rep can look up your information and hopefully tell you if there's a second account, or a problem with your original purchases.

No RepliesBe the first to reply

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,237 PostsLatest Activity: 3 years ago