created player appearances don't save
Product: Madden NFL 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID? Tovirah
Date/time issue occurred 8/24/2025
What type of issue do you have? Gameplay
Which mode has this happened in? Play Now
Summarize your bug Created players' appearance and apparel don't always save, and now I had one that repeatedly reset to the default choices. Not sure if it's a weird combo of items/choices or what. Restarting the game seemed to fix the issue. Specifically, the apparel choices and the appearance (but not the physique) choices don't save, and the chosen number isn't used in game modes, even though the menu/interface still shows that choice as persisted. Usually, just editing the player, reselecting your choices, and saving the roster again fixes the issue, but today I got one that wouldn't save until I reset the game. I tried exiting menus, playing games in between tries, reloading different saved rosters, but it only worked after a restart. The created player's appearance and "apparel" always reset to the default choices. The "manage rosters" screen shows the correct picture and correct number for the player, but if you reopen the edit player screen, the appearance will be reset again. And, upon entering Play Now (I've not tried other game modes yet), the player's appearance is always the default. Oddly, the create-a-player menu will show the correct number, but the player will always load into the game in Play Now with a random number. This number can be a duplicate on the team as well.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I've not been able to reliably reproduce it until today when I got a certain combo that seems to never save. A restart got it working. I can include the choices I made in CAP if you think it would be helpful.
What happens when the bug occurs? The created player's appearance and apparel resets to the default choices.
What do you expect to see? The selected choices save and persist in various game modes.
I don't know what else to put here.
