Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Approved

Re: EA servers STILL DOWN !!!!!!!

EXACT ERROR RECEIVED:

THE CONNECTION FAILED!

In order to access the online features for this title your Sony Entertainment Network account must be signed in and you must be signed in to the EA servers.



I'm obviously signed into my ps account, but EA WILL NOT SIGN IN... I CAN KEEP HITTING R2 within the Game to continue trying to log in, but same message every time ☹️

3 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    I did a test... Created a separate account on ps4, with a brand new psn account... Launched Madden, and created a new EA Account - BAM, worked, and didn't get the error.

    Unfortunately went back to my account, same error. So I deleted all application data through ps initialization settings(restored to default) and it still gives me error. Launched, went through beginning super bowl intro, picked favorite team and stuff, then main menu and still same darn error ☹️

    Is it possible that my account is messed up server side on EA? I'M SO UPSET... SPENT 100'S ON MUT PACKS!!!!!!
  • Anonymous's avatar
    Anonymous
    9 years ago
    Approved
    YEP... THIS IS RELATED TO JUST MY MADDEN EA ACCOUNT!!!

    COMPLETELY Verified by going to a buddies, creating an account on his ps, signing into my psn account, launching Madden (which works for his account on his ps and tested and working even on my ps), and VERIFIED MY EA ACCOUNT SAYS SAME THING AND GIVES SAME ERROR!!!

    CAN YOU PLEASE SEE WHAT IS WRONG WITH MY ACCOUNT EA SERVER SIDE?

    THANKS!!!
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @BuDmAnIa420

    As this appears to be an account based issue we need to look at your case more closely than we can here on AHQ.

    Please make contact with an EA Game Advisor so we can start the investigation on this for you.

    Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

    For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281

Recent Discussions