i don't know if you were able to get on but i was getting the same message...i went through the troubleshooting on xbox one website & found out my NAT on my router was set to "strict", now that it's changed to "open" everything is loaded, I'm signed in & can play online. I had to change it through my computer, though the steps suggest that by following them it might change the NAT without having to. Here's the link to the Xbox One troubleshoot page: http://support.xbox.com/en-US/xbox-one/networking/nat-error-solution . Hope this helped.
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- I'm having the same issue. I'm able to play other games online but when I go to connect to the ea servers for madden it says "You must be signed in to Xbox Live and the EA servers in order to access the online features of this title." I checked my NAT status and it says "open". I've tried reinstalling madden and that didn't work either. Any more suggestions?
I had same exact problem. Re-booted router and all that.
You may have to delete old rosters in order to play online, and download the latest roster. Here's how:
Start Madden NFL 15
Go to Customize
Go to Manage Files
Next you have to delete all saved rosters
Next Quit Madden and restart the game
It'll ask you to download latest roster in order to play online, select Download Now
This should help if you've tried all that other stuff.I have been having the same problem for days. First with the McIlroy golf, which they finally fixed the ea connection for. Now with the NFL 16, I cannot connect to the ea server, no problem with my xbox 360 and my nfl maddon 15. After an hour on the phone with ea, they suggested creating a new gamertag, which is ridiculous. If i can connect with my McIroy game, and my xbox 360 madden 15, it hardly should be my gamertag, its the same.
EA_BarryCommunity Manager
Please see the following article for info on account linking:
https://help.ea.com/en-us/help/account/linking-your-origin-account-with-your-psn-id-and-gamertag/
If the information and steps there do not help you resolve this then do contact us directly as below for one to one assistance:
If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta
Hi!
I'm having issues with EA Games (Madden NFL 15, Fifa 16 and Star Wars Battlefront) on my Xbox One. My NAT type is open, all internet services is working fine (I can play lots of online multiplayer games) and my Xbox gamertag is linked with my EA Account.
The problem is that when I enter one of those EA Titles, it connects to online features but after some seconds a message appear saying that I lost connection to EA Servers.
Whenever I want to play online, it keeps disconnecting.
I tried to reinstall the game, delete my save data, but it doesn't worked!
- EA_Barry
Check the following articles for connectivity info and troubleshooting:
http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic
https://help.ea.com/en-us/help/madden/madden-2015/what-online-ports-should-i-open-for-madden-nfl
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-xbox
http://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation - How did you get it to work ?
