Re: Cant play online games

@VJBKillem14  @djwest32 

Did this "An unexpected error occurred while starting your game" error clear up for you both or are you still having trouble playing online ranked games?

Which specific game mode are you getting this in and which platform do you play the game on?

Have any troubleshooting been attempted from your end at all, like power cycling the console and network?

PS4:

Power Cycle

1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
2. Turn it back on after 1 minute. Launch the game.

Xbox One:

Power Cycle the Console

1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
2. Press the Xbox button on your console to turn on the Xbox One.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/