Re: Lagged out- counted as a loss

I'm sorry to hear you were disconnected from the game during a critical moment, @jack2005m

Our staff is not able to adjust any records or place players back into a specific game, so it's crucial to remain connected in the game all the way to the very end. If this is something that happens quite often, I strongly recommend taking a look at our basic connection troubleshooting article here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

If those steps don't clear it up for you, please don't hesitate to reply back and we'll do what we can to keep you in those games.

Good luck and thanks for playing MUT!