Re: Unable to Connect to EA on Madden 21
@EA_Kent i jus bought the game n im pissed cause it says i must be signed into xbox live when i already am and it jus keeps tellin me the account is invalid
Forum Discussion
3 Replies
EA_BlueberryCommunity Manager
Hey, all.
We know account related issues aren't always fun to deal with, especially when they're unexpected and all you want to do is jump into the game. Our Support teams are available 24/7 to help get you back into the game.
Please see this post for more information on how to get back into your game and address "Invalid Account" messages: https://answers.ea.com/t5/Technical-Issues/How-to-Fix-Invalid-Account/m-p/9461464#M1741
Our forum staff is not able to make any account changes. Please check that post for further assistance and if necessary, contact our Support team at our Help site in order for them to pull up your account to see what is causing you to receive that message.Live-Support
https://help.ea.com/en/contact-us/
*Marking post solved for visibility*
Same incredibly frustrating and disappointing issue as everyone else here. None of the offered solutions seem to work.
Will EA be crediting users who have paid for the EA Play service and experienced such a lack in availability?
Status
XBox One
Paid; up to date EA Play - signed in
Paid; up to date Xbox Live - signed in
No apparent wifi/ connection issue
Reset password = no change
Error Messages
- This Account is invalid
- Disconnected From Server
- Must be signed into Xbox Live
So @EA_Blueberry ! What can I do to sue EA? This is rediculous. I will be serving them at the end of November and RedWood city is not too far from me. Bugs and glitches messing up my timing, updates with new glitches. Now from 60 MUT Max level, now there are new MUT levels? When I could have passed it and it was at Max MUT level. Crazy. Worst Madden Ive ever played and stressed about the time and money into this.
