Community ManagerFirst, try booting in Safe Mode and choose Option 5, Rebuild Database:
https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/
If that does not help, you may need to uninstall and reinstall the game.
Thanks.
What safe mode is there on the PS5?, Obviously EA put out a flawed product and should fix it, or refund all of us. Never had a game on a PS ever crash, and it is constant with this piece of crap
Bump because this is still a problem for PS5. Do something.
Product: Madden NFL 22
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? YB14TR1LL
Date/time issue occurred 8/20/21 - reoccurring
What type of issue do you have? Crash
Which mode has this happened in? Ranked H2H
Which part of the mode? Online
What is your Franchise League Name? N/A
Summarize your bug? The game crashes after I select my gameplan. Resulting in losses everytime. Please reset my H2H stats etc. It crashed on 90% of my games.
How often does the bug occur? Very Often (90%)
Steps: How can we find the bug ourselves? Patch update, fix bugs.
What happens when the bug occurs? Game crashes. Kicks me to the team selection menu.
What do you expect to see? Play game with no server errors.
No available videos or photos
This happened to me for a week before I figured it out. The game crashes simply because you're using a custom roster which is ridiculous. I'm having the same problem so I'll fill out the report too.
Product: Madden NFL 22
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? amfish88
Date/time issue occurred: Since game was purchased on 8/20/2021
What type of issue do you have? Crash
Which mode has this happened in? Ranked H2H
Which part of the mode? Online
What is your Franchise League Name? N/A
Summarize your bug? Game crashes if you use a custom playbook. Literally ruins your online record if you don't figure it out. I want my record reset.
How often does the bug occur? 95% of the time.
Steps: Fix it.
What happens when the bug occurs? After choosing the gameplan the game reverts back to online hub menu.
What do you expect to see? A playable game that I purchased.
Community ManagerHello, PlayStation community.
I'm going to close down this thread as it's a duplicate of our main topic on this here: https://answers.ea.com/t5/Bug-Reports/PS5-H2H-losses-for-games-where-loading-screen-never-ended-custom/m-p/10639385/highlight/true#M205
The team is aware of this and looking to push a fix in a future Title Update. Please see thread above for further updates.
Thank you,
