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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Every time i try to open the game it just sends me to the lock screen.

Hey what's up, @1H00L1G4N 

Thanks for reaching out and sorry to hear you're having some tech issues with the game. What type of Android device are you playing on and have you tried all the steps listed in this article below? Thanks for letting us know you already tried reinstalling. We'll do what we can to get you back on the courts. 👍

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

3 Replies

  • AcksonMap's avatar
    AcksonMap
    6 years ago

    It's the same problem across EA mobile games I have on my phone: Madden NFL, FIFA and NBA. I saw on one of the platforms that the cause is the auto lock screen feature. So to get around it, others are disabling it or increasing the amount of time before the screen locks. 

  • TheScholarAM's avatar
    TheScholarAM
    6 years ago

    Well yes i do face the same in my samsung, either you keep touching the screen while you're loading. Or keep the auto lock for longer. Thanks for the input!

  • TheScholarAM's avatar
    TheScholarAM
    6 years ago

    Tell me if you're still facing it and if you've checked the troubleshooting after the workaround.

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