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1 Reply
- EA_Blueberry6 years ago
Community Admin
We'll try to get out to you faster next time around but if you ever need immediate help with our Support team during limited-time events, don't hesitate to open up a case via in-game. Here's how to do that.
Were you eventually able to swap him out and share what worked? Usually with errors like this a restart of the device and game helps. If you have your game synced up to Facebook/Google/Apple accounts you can safely delete the game and reinstall it without losing progress.iOS
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/