Forum Discussion
7 Replies
- EA_Aljo6 years ago
Community Manager
Just to rule it out completely, can you try a different ethernet cable? I know you're able to play other games wired, but it would be good to be sure. That's really strange.
- @EA_Aljo Just tried. Unfortunately same thing
- EA_Aljo6 years ago
Community Manager
This is truly one of the strangest things I've heard of when it comes to disconnecting. We'll go through standard troubleshooting to see if it helps though. I'd like you to try alternate DNS servers with these instructions: https://support.opendns.com/hc/en-us/articles/115003048283-Changing-DNS-on-Popular-Gaming-Systems-PS4-XBox1-WiiU-. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know what happens. Thanks!
Finally got it working Thanks for the help
- EA_Aljo6 years ago
Community Manager
Great! That's such a relief. What did you do to get it fixed? I'm really curious. Thanks!
- @EA_Aljo Just changed my DNS servers to the current PS4 ones
- EA_Aljo6 years ago
Community Manager
Awesome. Really glad you can play again. If anything else comes up, let us know. Good luck on the ice!