Re: Online VS Issues

I was waiting for this response. The canned, boiler plate answer on here for connection issues on EA.

This is not my connection. I have already troubleshot that with the following:

           - Upgrade my internet to the best bell mobility (the biggest provider in my country) has to offer. 

           - Upgraded my modem to the best one they offer

           - Moved my modem to the room my PS4 is in

           - I remove other devices from wifi when I play

           - I only play Online VS matches with an all green "good" rated connection

I tried to attach a video I took from a match which had a green, full bar, "good" connection rating upon match load up and was middle of the day. The .mov is not supported, but happy to forward it if you provide an email for customer support. 

First period was normal game play, then randomly in the second period this in-between-stoppage mega choppiness began. The glitching starts as we line up for the draw, and continues for about 10 seconds until it goes back to smooth again. During the choppiness it is impossible to control my players movements, everything is a second or two delayed. In this case it cost me 2 goals. 

In the video I show that when I checked the connection in the pause menu it shows a strong, stable connection. Zero reason for this to happen.  

So, instead of passing the buck and saying it is on me and my connection, which it clearly isn't, explain why this happens. What else can I do to have a stable online gaming experience with EA aside from having the best internet available to me in my country? It is also worth noting that all other online style games I play do not have these issues, only EA games. 

@GussChigginz 

There are 2 issues here. One is that you're on a wireless connection. You are never going to get as good a connection wireless as you do wired. There is a lot of information on this already posted online that you can look up. The bottom line is, if you're going to be required to use a wireless connection, make sure it's 5g and not 2.4. That still is going to leave you susceptible to interference and lag/disconnects are to be expected. No matter how close your console is to your router, it's still wireless. The other option, if using a wire isn't possible, is to get a powerline or MoCA adaptor. Personally, I use powerline adaptors and they have been an excellent solution. MoCA will provide a better connection. However, they're more expensive than powerline adaptors.

The other issue is that you're not playing on our servers. As mentioned previously, Online Versus uses a peer to peer connection. Either you or your opponent are hosting the game. That means one of you is the "server" that you're playing on. So, our servers are only involved in matchmaking and then again when the game ends to send those results back to our servers. Also, if you happen to be in a more remote location, it's possible you're connecting to opponents that are far away. That's going to have a big impact on the connection. Especially if your opponent is hosting the game.

The connection will fluctuate. You may see it as strong, but then suddenly hit a lag spike or disconnect. That should be reflected in the connection meter in game though.

I totally understand you don't have this issue in other games. Every game is different. NHL is pretty demanding of a wireless connection. You have 12 players on the ice with a puck traveling at high speed and constantly changing direction. This is going to need a very stable connection that wireless just doesn't provide 100% of the time. You're going to be susceptible to not only the traffic on your network, but other signals outside of those. If the router is in another room you have to deal with walls that also contain wiring which can compound interference issues. I know it's now in the same room. I'm just using this as an example of how easy it is to interfere with wireless signals. 

Using a wire is one of the biggest upgrades you can do to get a better connection. However, in the case of Online Versus, you're still dependent on the location of your opponent and them possibly hosting the game.

I got a LAN cable. Hooked it up. Am only playing full green bar games, And still the same problems.

1) Laggy players. Feels like moving a house boat to turn them. Select them. 

2) Still experiencing the in between whistle glitching

3) Players like Hughes, McDavid, McKinnon, who are the fastest in the game can't get around low level defensemen.

4) Whole team lagging when keeping puck away during PK. 

See the connection speed below. 

Now please explain how this is my connection somehow? What is the excuse this time?

Top city in the world, top internet, great connection speed, hard wired in, "good" connection rating to my opponent. 

Go ahead, I'll wait. 

@GussChigginz 

The other issue, as I previously mentioned, is that you're not on our servers. Online Versus uses a peer to peer connection. The quality of the connection is based on not only yours but your opponent's as well.

If you want to test this out, try playing a mode on dedicated servers such as HUT or WoC. If your connection is fine there, chances are good you're connecting to someone else with either a poor connection or they are not in your immediate region.