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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Input lag

@Confusion2000 

Friendly games will move to peer to peer. Definitely let us know if you see a difference. You may see an improvement if you're connecting to someone closer to you than playing someone on your closest dedicated server.

  • @EA_Aljo I actually sold my copy of the game a long time ago because there were no solutions in sight, and I know how this has gone in previous years. At this point I don't have a way to test that feature now, but "friendly" sounds like you match up with an opponent of your choice maybe? Not really sure, but I usually tried to play in a ranked online game, but it doesn't sound like that's what's happening here.
  • niccolo91's avatar
    niccolo91
    4 years ago

    Friendly means exhibition game, so people in GWC can play against specific people, doesn't help with rivals or champs.

    Also, just because you connect to the closest server doesn't mean that the people you play have that server as their endpoint. I have dumaOs and I see that I connect to AWS east server in VA about 300 miles from me. I play a guy outside Pittsburgh who is about 180 miles away from the Colombus server and 230 miles from Virginia server. We chatted and it turns out I have better internet than him averaging 950 dl, 450 ul and my in game ping shows 15 even though router software shows 30-40 ping and  45ish server tick rate. His ping was 30 and he has 250 dl/50 ul.

    I notice a lag that everyone has mentioned here, players slow to react, players slow to switch, etc. and I barely beat him.

    AWS has a bunch of edge servers:

    North America

    Edge locations: Washington, DC (11); Chicago, IL (11); New York, NY (10); Atlanta, GA (8); Los Angeles, CA (7); Miami, FL (7); Dallas-Fort Worth, TX ๐Ÿ‘ฟ; Houston, TX (4); San Francisco, CA (4); Boston, MA ๐Ÿ€; Denver, CO ๐Ÿ€; Portland, OR ๐Ÿ€; Seattle, WA ๐Ÿ€; Toronto, Canada ๐Ÿ€; Minneapolis, MN ๐Ÿˆ; Phoenix, AZ ๐Ÿˆ; Querรฉtaro, Mexico ๐Ÿˆ; Montrรฉal, Canada ๐Ÿˆ; Philadelphia, PA โšฝ; Salt Lake City, UT โšฝ; Vancouver, Canada โšฝ

    Regional Edge caches: California; Ohio; Oregon; Virginia

    This connection issue is not going to go away for us, and with cross platform it is only going to get worse.

    If you are lucky enough to live in a specific location, congratulations, you will be able to enjoy this game at a high level and if not, play something else.

    On xbox1, first season of EASHL, my team won the 3s elite playoffs and we were ranked 1,2, and 3 respectively at one point in individual ranking points.

    The only teams we had problems with were 1 or 2 teams from out west and 2 or 3 teams that were based in quebec. This isn't a coincidence.

    In Hut within one month of playing, I started to win 13-15 games in Champs, but the last 5 games always was a person in Quebec, DC, NE USA, and I always noticed delay.

    Again, this isn't a coincidence.

    The best players in this game have not just elite skills but elite connections and proximity to server/AWS datacenter that gives them an advantage.

    This is networking 101, the problem is that the population that plays this game isn't big enough and EA matchmaking not good enough to allow us to connect to people who live around us.

    I live 60 miles east of NYC, and the NYC tri-state area has about 24 million people which is like 6 percent of the USA population yet I get matched with people in Quebec and Pittsburgh...makes no sense.

  • Codo37's avatar
    Codo37
    Rising Adventurer
    4 years ago

    This video shows the lag and how big it is. It's from sunday in HUT Champs. I will uploade the complete game to make the shown ping visible and that you will see the sequence from the right game. I have shown the single frames from contoller input to the reactiontime in the game. It's 12 frames delayed. The video is recorded with 29 frames per second. I can send the original video too for all who are intrested (hopefully EA haha). 12/29 frames makes a real delay of 414 ms!!! Not the shown 6 to 10 ms in the EA connetion graph.


    Here the video:
    https://www.youtube.com/watch?v=X5JsqsP4YWk


    Here the whole game (it currently is in upload phase):
    https://www.youtube.com/watch?v=cbC3WwpcnpM

  • @niccolo91So I followed a lot of what you were saying there, but tick rate isn't something I'm familiar with.

    I am curious though about why so many people say "I ONLY have problems with this game." I am one of those people who only have problems with this game. You have any reasons why this seems to be the case for so many players?

    For example, not once has my daughter complained about having these stupid EA issues on any of her games, and she's the typical COD, Battlefield, Fortnite, player...you know, other games that test your twitch skills just like this one. She doesn't play sports games at all, but twitch is twitch right?

    Also, would you say this is purely a location problem, like if I was able to switch ISPs would I still have the same problems? Is it an ISP problem?  Or would you say it's more a problem with the servers that EA uses in their NHL games?

    It just seems really odd that these problems SEEM to have magically shown up when EA built a new game "from the ground up" in NHL 15 for the new PS4, XB1 consoles that came out. That losing tradition has made its way into the PS5 and XBSX as well and it's so frustrating because nobody else makes a competing game.

  • meanbean77's avatar
    meanbean77
    New Rookie
    4 years ago

    Just played for the first time since November due to this input lag. Nope, still present as ever. Really unfortunate.

  • niccolo91ea's avatar
    niccolo91ea
    Seasoned Traveler
    4 years ago

    Here is something about tick rate Tick rate: What is it and how can it affect your gaming experience? | nbn (nbnco.com.au)

    FIFA people have the same problem, go to their forums and there are even more people there complaining about input lag because more people play FIFA than NHL.

    When you are playing an online game vs someone, unless both people have same ISP, decent dl/ul speeds, latency, packet loss, etc. (which statistically never occurs unless you are playing your neighbor with same setup) one person will always have slight advantage. It is less noticeable in less twitchy games or games with high server tick rates or games with multiple players connecting like BRs, and that is why your daughter prob doesn't notice it as much.

    Take Warzone for example. You can see some of these streamers have insane 4k dollar PC setups and on-screen display shows that some of them have latency 5-10ms. I connect to WZ on my XBX and I get 40-50ms latency, yet I still can kill that guy sometimes bc everything in the game isn't dependent on the focus of one thing, the puck or ball.

    I can be hiding and shoot him in the back or maybe he went aggressive and put himself in vulnerable spot. I can throw a grenade and get a lucky down, someone else can be shooting at him and when he is distracted, I can get a few shots in and kill him etc. But in the gulag 1v1 he probably would kill me 8/10 times and a lot has to due to that connection.

    NHL and FIFA are basically a 1v1 in the gulag, and connection is king. The other person seems faster than your guy because he is getting the information slightly sooner than you and responding slightly sooner than you can.

    I am not a network person, my cousin works for Amazon in NY as a networking engineer or something, so he gave me his opinion on what is happening. 

    Basically said that most traffic is routed towards big interchanges and from their they ride on dedicated AWS connections and unless your hops from your house to those interchanges are bad, latency would be better closer you are to the target region.

    Look at the list of AWS datacenters. With all being equal (similar skill, similar players, decent dl/ul etc.)  the closer you are to a datacenter, the more advantage you have. Dl/Ul speeds means very little to online gaming, playing online uses very little band with as opposed to streaming Netflix or downloading a game. Unless you trying to play when 5 other people are online in your house and even then you can get your router to prioritize gaming with DMZ, QoS, reducing buffer bloat, tons of things.

    Shifting back to p2p would help, but I don't think we will ever go back to that because IP booters and DDOS etc. P2P benefits me in that if I connect to HabsFan2022 and he obviously has the connection and I prob not going to beat him, maybe next time we connect I get the connection and it will be harder for him.  With dedicated server, every time I connect with him he has significant advantage and that is never going to change.

    So what can EA do? I guess upgrade servers to increase tick rate and reducing the amount of maximum buffer between when gameplay information is received by the game and when it is visually rendered on the screen, like they did with FIFA few years back for like a week lol

  • Fredbooger's avatar
    Fredbooger
    4 years ago
    @niccolo91ea I wrote something similar to this a while back. It makes perfect sense. The problem is that it will cost ea to go to a higher tick rate server and I donโ€™t think they want to spend the money. Its too bad that they are holding GWC that in the end, is for real prize money and the servers are this bad and one player has a significant advantage before the puck drops. The game will never be taken seriously in a competitive aspect until there is a closer to even playing field than there is now.
  • niccolo91's avatar
    niccolo91
    4 years ago

    For GWC qualifiers absolutely but the later rounds are p2p and they play best out of 3 so I guess they might be able to squeak a few wins out p2p and the best people in this game (best as in most wins higher ranked) usually have great connection to server so moot point.