Re: How long does one have to wait when requesting "chat" support?

As a reminder to all EA-staff (in anyone is still present and working here):

Here is an overview of all available EA tech-support found on this page over here (updated 09/10/2020)
EA - Tech support reduction by EA_Arcadia on 09_10_2020 (5 months ago) 

So.. where and how can one paying EA customer get real tech-support these day and how?

Or is this entire "COVID-19 - The Great Reset " crap
World Economic Forum - COVID-19 platform 

being used by the EA / Origin management-teams as an excuse to:
- fully stop stop any kind of EA Tech-Support dead in its tracks
- and to be never returned ever again in the near future?


Reminder:
Other globally active Top100 companies are able - via the "work-from-home" principle, 
to keep their (remotely powered) services up-and-running towards their paying customers.

So ? When, Where and How will this be (re-)implemented (again) inside EA / Origin ?

@lrk1964 

Do you have another account you can log into instead? If so and if chat still isn't showing up, you could try contacting @EAHelp through Twitter or use our support through Facebook. You should also be able to open a case and request a callback if phone support is available in your country.

A - DO YOU HAVE ANOTHER ACCOUNT YOU CAN LOG INTO INSTEAD?
Why would I want/need more accounts into the EA/Origin network(s), while just this ONE account is not functioning properly anymore after an "Origin Client software update" about 3 weeks ago?

B - IF SO AND IF CHAT STILL ISN'T SHOWING UP, YOU COULD TRY CONTACTING @EAHELP THROUGH TWITTER
Done that already at 21 January 2021, still no usable reply
Neither any usable response her on the forum from anyone (admins, end-users)

C - OR USE OUR SUPPORT THROUGH FACEBOOK.
Facebook sucks as a "socialmedia" and communication platform.
As a very experienced ict-guy I do not use it nor do I want to have it.
Why not reorganize this forum instead, into a more usable community platform with all paying customers instead?

D - YOU SHOULD ALSO BE ABLE TO OPEN A CASE AND REQUEST A CALLBACK IF PHONE SUPPORT IS AVAILABLE IN YOUR COUNTRY.
This is another dead-end-suggestion. Been there done that.
Before replying any posting. please inform yourself over here:
A 4 months old posting (oktober 2020) about COVID-19 (during/after) cut-down / erasing tech-support options.
Loss of Tech support (options) due to COVID-19 (updated 4 monthe ago - october 2020) 

So.. who, what and how is going to fix the most recent Origin client software update, which * up my Bf3 premium edition?
- Electronic Arts HQ?
- Dice software developer team
- EA / Answers HQ tech support?
- Origin software development troubleshooters?

Short status update from my side (date: 12-feb-2021, 17:10 GMT+1)

Just had a live chat with Manjinder: 

Actions - Taken by Manjinder side:
- We tested some stuff - same error occurs
- He modified some settings (inside the Origin network?) 
- He advised me to try it again later this day (quote: within a few hours") 
This must be done in order for his changes to completely replicated throughout the EA / Origin networks

Actions - Taken from my side:
- Removed the latest version of the Origin Client software (Version 10.5.92.46430 - 767326)
- Cold Reboot of my PC

- Downloaded the latest Origin client software
- Reinstallation of the Origin Client software
And lets see how this goes...

To be continued...

@lrk1964 

I checked your account and according to the country on it, we have phone support available. I'll send a private message with the number. You can call in for support.

@EA_Aljo- Phone number received and written down. Thank for this service
I will contact them Monday.

Short status update from my side - ~24 hours later - (date: 13-feb-2021, 17:12 GMT+1)

Steps taken my me:
- Uninstalled Origin Client software.
- Cold reboot of my computer.
- Downloaded and re-installed the latest Origin Client software
>>
- Waited for 24 hours
>>
- Logged into the PC-Origin Client, Selected [BF3], Press [Play] -> Nothing happened?}

I then repeated the following steps below with Firefox (85.0.02) and Opera browsers (74.0.3911.107) (both 64-bits):
- Aurfed to the BattleLog website via a browser (since the direct launching of BF3 from the Origin Client software did not work - for what ever reason?)
- Selected BF3
- Logged in successfully via the BattleLog [login] option.
- Selected multiple different "Back to Karkand" multi-player-servers
- Attempted to to log into each and everyone of those servers

ALL servers returned the same error (see screenshots). So in essence nothing has changed.

@lrk1964 

I'm glad you got this resolved. If you have any other issues, please let us know. Have fun and good luck!