Forum Discussion

lrk1964's avatar
lrk1964
5 years ago
Solved

How long does one have to wait when requesting "chat" support?

Hello forum admins (if there are still any human beings working for EA present here) I just followed all the "guidelines" to get in contact with tech-support via chat. I've entered all the requir...
discussion
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @lrk1964.

I'm really sorry for all the trouble you've been having reaching support. If you're not already using a Chrome browser, try that. Put it in incognito mode as well. If you're in a country that offers phone support, that might be another good option for you.

lrk1964's avatar
lrk1964
5 years ago

"If you're not already using a Chrome browser, try that. Put it in incognito mode as well."
Do me a favour and stop this "EA-client blame game" ok (i've already over 40 year of experience in ICT) and start providing real tech -support.


I've tried all available "browsers"  as in
- IE,
- Firefox
- Chrome,
- Opera,
- Brave,
- Netscape,
- Seamonkey
The problem still remains -> Chatbot not working
So this a design? implementation? flaw in the website / forum not in any of my downloaded browsers.

=========================================================================================
QUESTIONS:
1 - How can I where get in touch with whom? as in somebody who is willing and (cap)able to solve my current BF3 Karkand map challenge?

2 - Where do I find regular email addresses/ website contact-forms / direct telephone numbers to get to real EA tech-support individuals ?

3 - Where inside this "EA website / Forum / TechSupport" ecosystem can I find
--> Frequently Asked Question
--> Troubleshootings flowcharts
to solve the problem which EA and/or Origin have caused on my computer due to your "software update" which has disable my BF3 Karkand maps?

=========================================================================================
4 - Who / What inside EA is end-responsible for this entire global tech-support operation?
5 - How can I get in contact with this individual / department? (since this forum clearly is not working)



  • lrk1964's avatar
    lrk1964
    5 years ago

    As a reminder to all EA-staff (in anyone is still present and working here):

    Here is an overview of all available EA tech-support found on this page over here (updated 09/10/2020)
    EA - Tech support reduction by EA_Arcadia on 09_10_2020 (5 months ago) 

    So.. where and how can one paying EA customer get real tech-support these day and how?

    Or is this entire "COVID-19 - The Great Reset " crap
    World Economic Forum - COVID-19 platform 

    being used by the EA / Origin management-teams as an excuse to:
    - fully stop stop any kind of EA Tech-Support dead in its tracks
    - and to be never returned ever again in the near future?


    Reminder:
    Other globally active Top100 companies are able - via the "work-from-home" principle, 
    to keep their (remotely powered) services up-and-running towards their paying customers.

    So ? When, Where and How will this be (re-)implemented (again) inside EA / Origin ?


  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @lrk1964 

    Do you have another account you can log into instead? If so and if chat still isn't showing up, you could try contacting @EAHelp through Twitter or use our support through Facebook. You should also be able to open a case and request a callback if phone support is available in your country.

    • lrk1964's avatar
      lrk1964
      5 years ago

      A - DO YOU HAVE ANOTHER ACCOUNT YOU CAN LOG INTO INSTEAD?
      Why would I want/need more accounts into the EA/Origin network(s), while just this ONE account is not functioning properly anymore after an "Origin Client software update" about 3 weeks ago?

      B - IF SO AND IF CHAT STILL ISN'T SHOWING UP, YOU COULD TRY CONTACTING @EAHELP THROUGH TWITTER
      Done that already at 21 January 2021, still no usable reply
      Neither any usable response her on the forum from anyone (admins, end-users)

      C - OR USE OUR SUPPORT THROUGH FACEBOOK.
      Facebook sucks as a "socialmedia" and communication platform.
      As a very experienced ict-guy I do not use it nor do I want to have it.
      Why not reorganize this forum instead, into a more usable community platform with all paying customers instead?

      D - YOU SHOULD ALSO BE ABLE TO OPEN A CASE AND REQUEST A CALLBACK IF PHONE SUPPORT IS AVAILABLE IN YOUR COUNTRY.
      This is another dead-end-suggestion. Been there done that.
      Before replying any posting. please inform yourself over here:
      A 4 months old posting (oktober 2020) about COVID-19 (during/after) cut-down / erasing tech-support options.
      Loss of Tech support (options) due to COVID-19 (updated 4 monthe ago - october 2020) 


      So.. who, what and how is going to fix the most recent Origin client software update, which * up my Bf3 premium edition?
      - Electronic Arts HQ?
      - Dice software developer team
      - EA / Answers HQ tech support?
      - Origin software development troubleshooters?

      • lrk1964's avatar
        lrk1964
        5 years ago

        Short status update from my side (date: 12-feb-2021, 17:10 GMT+1)

        Just had a live chat with Manjinder: 

        Actions - Taken by Manjinder side:
        - We tested some stuff - same error occurs
        - He modified some settings (inside the Origin network?) 
        - He advised me to try it again later this day (quote: within a few hours") 
        This must be done in order for his changes to completely replicated throughout the EA / Origin networks

        Actions - Taken from my side:
        - Removed the latest version of the Origin Client software (Version 10.5.92.46430 - 767326)
        - Cold Reboot of my PC

        - Downloaded the latest Origin client software
        - Reinstallation of the Origin Client software
        And lets see how this goes...

        To be continued...

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