So i am new to Origin and i wanted to download Battlefield 4 but suddenly my profile goes offline. I exited Origin and wanted to resume the download but it doesnt resume it. I try by exiting Origin over and over and it started to download but the Network speed was at 0 mbs. And even after that it didnt resume to download. I would be very thankful if you would help me. Because as I said, im new to origin.

@GonvaSQ Hi, First off, make sure that you are running the Origin Client as administrator, so that it has sufficient rights to create folders and write files on your system partition: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/ Please check out this article here afterwards. We have had reports of downloads reverting when the file system for the partition is set to FAT32. This is due to a limitation, files larger than 4GB cannot be written. Read more about that here: http://help.ea.com/en/article/origin-download-stops/ Other then that, check this article here on how to ensure there is no issue with the connection to our download server: http://help.ea.com/en/article/connection-issues-with-origin/#1 Let us know how you get on afterwards. Thank you, Nils

Origin stuck on resuming download

15 Replies

EA_Nils
Community Admin
10 years ago
@GonvaSQ Hi,

First off, make sure that you are running the Origin Client as administrator, so that it has sufficient rights to create folders and write files on your system partition: http://help.ea.com/en/article/how-do-i-run-a-program-or-a-game-as-an-administrator/

Please check out this article here afterwards. We have had reports of downloads reverting when the file system for the partition is set to FAT32. This is due to a limitation, files larger than 4GB cannot be written. Read more about that here: http://help.ea.com/en/article/origin-download-stops/

Other then that, check this article here on how to ensure there is no issue with the connection to our download server: http://help.ea.com/en/article/connection-issues-with-origin/#1

Let us know how you get on afterwards.

Thank you,

Nils
Anonymous
8 years ago
That download link does not lead at a page of use it brings you to a screen saying it does not exist
iMarvalz
6 years ago
Don't listen to EA community managers. They need to just hire people that actually know what they are doing to make these products work.
alukxsPH
6 years ago
It's 2019 and this issue still exists. Absolutely disappointing.
EA_Darko
Community Manager
6 years ago
Hey all, this is a 3 year old thread you are responding to.

If you are seeing an issue with slow download speeds in Origin then generally this points to a system issue. I tested a number of downloads this morning and was hitting speeds of 40MBs and up.

If you are seeing an issue then can you try the following steps please:

Disable all background programs on your system (including Steam). You can also do this with a clean boot

Temporarily disconnect all other devices that you don't need from your network

Use a wired connection

Make sure Origin is accepted in your anti-virus and firewall

You can also try turning off the routers firewall to see if it helps

Ensure that the ports to open are:

TCP: 80; 443; 9960-9969; 1024-1124; 3216; 18000; 18120; 18060; 27900; 28910; 29900

UDP: 1024-1124; 18000; 29900

Darko
FredFredBurger
6 years ago
Please read the discussion before responding. Nobody mentioned download speeds. The thread is about updates getting stuck on the resuming step. For anyone having this issue, In Origin, click the Origin button in the upper left corner. Go offline. Cancel the offending update. Go back online. try again. works every time for me. EA really needs to step it up if the community managers cant even be bothered to read the threads in which they reply.
libertafenice
6 years ago
@FredFredBurger Going offline and canceling worked for me!

And yes agreed, EA is so *cough* pathetic with their community
IamSemiazas
6 years ago
@FredFredBurger Worked perfectly, cheers.
vGeminiiii
6 years ago
@FredFredBurger life saver
derpasherpa90
6 years ago
@FredFredBurgerworked perfectly for me. Looked at a few threads as well. Something that comes up every now and again and just sometimes resolves itself. Thank you for the fix