Re: Origin won't open mac

The proxy thing worked! 

I had to unmark the "Auto Proxy Discovery" box. The rest didn't work, but when I did the proxy thing origin initiated and started updating my games.

It's ok to use the computer without that box marked, or it would cause any problems?

Thank you so much! :D

@melnuesch

So pleased it's working again for you and thanks for replying with what exactly worked 🙂

It's fine to have it unchecked. In fact it is unchecked by default so it would have been manually enabled at some point.

Having the same problem, I've gone through ALL of the troubleshooting options but no luck. I've got a white box when I try to open Origin OR The Sims.

@jennidarling

Please can you provide more information about your Mac. Instructions on how to do so here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

MacOS Sierra 10.12.3

iMac (Retina 5K, 27-inch, Late 2014)

4 GHz Intel Core i7

32 GB 1600 MHz DDR3

AMD Radeon R9 M290X 2048 MB

AVG antivirus, has been turned off

I have a white screen when I try to open Origin (cannot log in, have to force close), I have gone through EVERY part of the troubleshooting. I've even deleted Origin (completely, step by step) and reinstalled it. 

I have removed all mods.

@jennidarling

Thanks. Just to clarify:

- Have you run the Origin reset tool?

- Have you moved out your whole Sims 4 folder (not just the Mods folder) to your desktop and then tried to launch the game?

If neither of the above make a difference, can you please create a new user account on your Mac and try launching the game in that account.

Mine wouldn’t open until I created a new Mac logon but I don’t want to do that how can fix it without using a new Mac logon as I would have to redonwload and move all files and mods please help!!!!!

@dkinleyfresh

Please run the Origin reset tool then try again.

already done that doesnt work ☹️ still crashes unless i use another logon which i dont like

@dkinleyfresh

So something in your usual user account is causing the issue. Have you used an app that supposedly cleans up your Mac? Any antivirus running? Anything you can think of? After running the reset app you could then trash the Origin app from your Applications folder, re-download it and reinstall it.

I have done all this and when I launch the game it tells me to be aware that problems may occur when I play the game. I click play now and a pop up saying Unknown Error Occurred happens. PLEASE HELP!

I have uninstalled and reinstalled all expansion packs, sims 3 and origin at least 5 times, I've tried all the links suggested in the troubleshooting. 

@catcatkitty18 

Can't really help you unless you provide more info please. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162

And a description of exactly what is happening when you try to launch Origin.

THANK YOU!!! This fixed mine too!!! Happy Gaming 🙂