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Jaedyn_Winter's avatar
5 years ago

Apex Clubs Merging Issue

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? SavageWinter017
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. JeffreyCWinter
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Joining a club
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 11.09.20 6:30pm
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My father and I have been having issues with our clubs on Apex. It seems to have merged our accounts because when I join a club or he joins a club it reads it on both accounts and it even has us as a combined profile.
What should be happening instead? We should be able to be in separate clubs and have our profiles separate
Steps: How can we find the bug ourselves? Idk

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? SavageWinter017
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. JeffreyCWinter
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. N/A
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Joining a club
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? N/A
When did this happen? (dd.mm.yy hh:mm) 11.09.20 6:30pm
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? My father and I have been having issues with our clubs on Apex. It seems to have merged our accounts because when I join a club or he joins a club it reads it on both accounts and it even has us as a combined profile.
What should be happening instead? We should be able to be in separate clubs and have our profiles separate
Steps: How can we find the bug ourselves? Idk

My father and I have been having issues with our clubs on Apex. It seems to have merged our accounts because when I join a club or he joins a club it reads it on both accounts and it even has us as a combined profile.

8 Replies

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  • The accounts and the gamertag is separate they arent connected by anything except the fact they are logged in on the same xbox

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Jaedyn_Winter Wanted to check has anything else seemed shared, like unlocking a skin, or using a currency?
  • This is happening too with my dad. Any fix? We tried everything from unlinking accounts and taking off the xbox account from the xbox. Still getting the same thing 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey @Jaedyn_Winter Thank you for confirming this, if it is still happening this may be an account-related issue. I would recommend reaching out to an EA Advisor so they can look at the EA Account being used to see what may be done. 

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