APEX CODE DOES NOT GIVE IN-GAME REWARD
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number N/A
Enter RAM memory size in GB N/A
What is your gamertag/PSN ID/EA Account name? SheLuvsLuxas
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. TheRougeC2
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)? N/A
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu (Yes I restarted the game/my pc multiple times and waited several hours)
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. N/A
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? 3-5
When did this happen? (dd.mm.yy hh:mm) Today; 11/28/2024
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I don't receive the in-game currency I bought.
What should be happening instead? I should receive the in-game currency.
Steps: How can we find the bug ourselves? It says the transaction "failed" in my payment history, however the code has already been used and cannot be used again.
I recently bought a code for 60 dollars worth of Apex coins. The code says that it was valid and worked, however on EA's end it says that the transaction failed. I have not been able to get my money back, even though the transaction went through. My summary says the total was 59.99; even though I did not receive any APEX COINS. This is not the first time I've had an issue with EA, however I was going to purchase the 100 pack black Friday deal, but by the time I get a response I will have just wasted my time, energy, and money. If there is anyone who is an EA employee that could look into my account and see what the issue is that would be very helpful, thank you.
