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TTV_Deadeye_G's avatar
TTV_Deadeye_G
4 years ago
Solved

Apex coins purchase pop up not opening on Steam [Very URGENT]

I am trying to purchase Apex Coins from Steam. When I open the store the packs show up with the prices. After I click the packs nothing happens.

There is supposed to be a popup after clicking on one of the packs. But nothing happens. My steam in-game overlay is enabled. Tried verifying the game files and also clearing the steam download cache & web browser cache but no positive sign.

Check the attachments, please.
The back in black sale is ending in 4 days. I need urgent help before that to purchase coins. 

  • EA_Lanna's avatar
    EA_Lanna
    4 years ago

    Hi @TTV_Deadeye_G,

    Sorry about the delay there. Only just spotted the notification. 

    That's a really good call-out. I'm not sure if the region effects the Steam overlay itself but would explain the purchase issues. In this update: "Update on Electronic Arts titles in Russia and Belarus" EA shared this: 

    EA wrote:
    ...We have made the decision to stop sales of our games and content, including virtual currency bundles, in Russia and Belarus while this conflict continues. As a result, our games and content will no longer be available for purchase in our Russian region storefront on Origin or the EA app, including through in-game stores. We are also working with our platform partners to remove our titles from their stores and stop the sale of new in-game content in the region.

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @TTV_Deadeye_G, 

    This may need some troubleshooting. Have you tried a few steps yet to see if they help? What happens if you set up a Clean Boot on your PC before you try launching Apex Legends? Are you still running into the same error? You can find more information on how to set up a Clean Boot check out the EA Help website. 

    Check also to see if you have the FPS counter turned on? Open Settings > In-Game > In-Game FPS Counter  and if it's on, disable it and try again. 

    Let me know if you're still having the same issues after that.

    Thanks! 

  • TTV_Deadeye_G's avatar
    TTV_Deadeye_G
    4 years ago

    The FPS counter is disabled. Trying the safe boot method. I will update here.

  • TTV_Deadeye_G's avatar
    TTV_Deadeye_G
    4 years ago

    I am running Windows 11. I think it's not the problem because I have shared my steam ID with my friend so he can buy it for me. But the popup doesn't open when he tried in my steam account on his PC. But for his account, the pop-up opens. So is it something to do with my steam account? Should I backup my game and try re-installing the steam client? @EA_Lanna 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @TTV_Deadeye_G,

    There's no harm in doing so. Backups are always a smart move. This will guide you through that: Steam Support: Using the Steam Backup Feature

    In terms of the overlay issues, from their help guide: Steam Support: Steam Community Overlay it advises trying a few things like: 

    • Restart Computer: We did this and more by clean booting the pc ✔️

    • Verifying the integrity of the game files in Steam. This will run through how to verify the files: Steam Support: Verify Integrity of Game Files. 
    • Updating all major drivers,
    • Limiting the amount of programs running during gameplay
    • Updating your operating system to its latest version.

    • Reinstalling Steam: The Steam installer can be downloaded here and reinstalled to the same location where it is already installed. Be aware that uninstalling Steam will delete all game content and you'll need to redownload them once more. 

    Further down in the article, it outlines some more advanced troubleshooting steps but for now, please try the ones above. The basic steps might do the trick.

    - EA_Lanna

  • TTV_Deadeye_G's avatar
    TTV_Deadeye_G
    4 years ago

    Just finished trying all the steps but nothing worked. What should I do now? This is so dumb to ask but my steam region is set to Russia. Is that causing the problem? @EA_Lanna 

  • TTV_Deadeye_G's avatar
    TTV_Deadeye_G
    4 years ago
    @TTV_Deadeye_G Also the popup works when I launch the game through origin. But then I can't use my steam wallet balance as it asks me to pay through the origin.
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi @TTV_Deadeye_G,

    Sorry about the delay there. Only just spotted the notification. 

    That's a really good call-out. I'm not sure if the region effects the Steam overlay itself but would explain the purchase issues. In this update: "Update on Electronic Arts titles in Russia and Belarus" EA shared this: 

    EA wrote:
    ...We have made the decision to stop sales of our games and content, including virtual currency bundles, in Russia and Belarus while this conflict continues. As a result, our games and content will no longer be available for purchase in our Russian region storefront on Origin or the EA app, including through in-game stores. We are also working with our platform partners to remove our titles from their stores and stop the sale of new in-game content in the region.

    - EA_Lanna

  • JxllesTv's avatar
    JxllesTv
    3 years ago

    Hey so if anyone else ends up having this issue , What solved it for me was closing the app and then opening it through steam and keeping the steam hub open . Hope this works for you !

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