Bundles and apex packs are unavailable
Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4
What is your gamertag/PSN ID/EA Account name? PapaGarf
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Just in the lobby, no gameplay whatsoever
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Checking the bundles during the genesis event
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? I don't know
When did this happen? (dd.mm.yy hh:mm) 29.06.21 02:24
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? Can't pay for bundles or apex packs
What should be happening instead? I should be able to buy bundles and apex packs
Steps: How can we find the bug ourselves? 1. Download Genesis Update 2. Open the game 3. That's all I know, I have no idea how it happened.
I just want to buy stuff again
Hi @PapaGarf16,
This looks like what happens when you live in a location where Apex Packs can't be sold because of local laws.
If you don't live in a place like this, then it could be an issue with the location settings on your account. I'd recommend getting in touch with the EA Help team so they can take a look at your account. You can find more information on how to set up a case with them at the EA Help website. If you prefer, you can also speak with them over the Twitter or Facebook instead.
