Cant get past apex login screen

Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One S
What is your gamertag/PSN ID/EA Account name? MarcusSkydiver0
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. SuperBrosGamer9
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Octane
Which Legends were your squad mates using (if applicable)? Revenant
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Play section of the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Waiting for new game about to go in one
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 15
When did this happen? (dd.mm.yy hh:mm) Tuesday 2nd may 2022 bst
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cant login at all
What should be happening instead? Logging me in
Steps: How can we find the bug ourselves? I do not know

‌

I can not login to apex when A on my xbox controller it does nothing and it also says in the bottom left corner that “data center: Downloading…0” and its on that permanently

EA_Kent
4 years ago
Hi @gbgkgur,

There are a few things we can try that might help with the issues you've been seeing.

When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know.

Thanks!

15 Replies

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EA_Kent
Community Manager
4 years ago
Hi @gbgkgur,

There are a few things we can try that might help with the issues you've been seeing.

When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know.

Thanks!
ych925x5s4av
4 years ago
@EA_Kent I'm currently having the same issues and I went through the basic and advanced steps and my game is still not letting me log in,any idea on what I should do?
EA_Kent
Community Manager
4 years ago
Hi @ych925x5s4av,

Are you also playing on Xbox, or do you play on a different platform?
eU_Generox
4 years ago
Hello! I am having the same issue but on PC. When I start the game it's only goes to the black screen after that it closes instantly. It started doing it when I changed my ingame name and I don't know what to do. I tried some ,,troubleshoot your connection" that I saw for example when you restart your router, I checked the server status and the server is online, I checked if my account is banned or not and it's not banned, my account isn't deactivated or deleted, only I am using this account and I don't have underage child account. My brother is playing this game too but on another account and his account is working properly. I don't know why my account is doing that... I am looking forward to a help because I don't want to lose my account.
EA_Kent
Community Manager
4 years ago
Hi @eU_Generox,

Have you had a chance to try repairing the game to see if that helps at all?

If you're playing through Origin you can right-click on Apex Legends in your Library, and you'll see a Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. For more info on how to verify the file integrity check out the Steam Support website.

Let me know how that goes when you've had the chance to give it a shot. Thanks!
eU_Generox
4 years ago
Yes, I've tried repairing the game through Origin but it did nothing...
vizion100k
4 years ago
I'm having this problem on nintendo
EA_Kent
Community Manager
4 years ago
Hi @vizion100k,

Were you able to try resetting the password for your EA Account to see if that makes any difference for you? Sometimes that can do the trick with issues like this.

If you need more info on how to reset the password check out the EA Help website.
crazymark493
4 years ago
@EA_Kent i got this problem on PC too，game freezing at main page，not responding
EA_Kent
Community Manager
4 years ago
@crazymark493

Have you had the chance to try repairing the game to see if that makes any difference?

If you're using Origin you can right-click on Apex Legends in your Library and select the Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. You can find more info on how to verify the file integrity at the Steam Support website.

Please let me know if you're still having the same issues after that. Thanks!