Can't got heirloom shards through 500 after unlock ACE heirloom
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX1050
Enter RAM memory size in GB 16
What is your gamertag/PSN ID/EA Account name? theweeknnnnd
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Event Store
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Openning Packs
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? I don't think it can depend
When did this happen? (dd.mm.yy hh:mm) 10.2.2021:after ACE
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Heirloom shards bad luck account have been reset after ACE and some players of Chinese community just streammed all pack-openning process and proved it's a truth.
What should be happening instead? Here is offical announcement post on the FAQ:A player cannot open more than 500 Apex Packs without receiving an Heirloom set (assuming the player does not own all of the available Heirloom Sets).
Steps: How can we find the bug ourselves? check your code plz or just unlock all ACE packs then purchase normal packs in your test-game I konw you can do it.
I'm one player of Chinese Apex Legends community.I'm also one part of my community management and I'm here to be a representative.
I have posted same question in Tech Issue Forum but look like nobody prepare to investigate huh?
So I'm here to request for your deep investigation and prevent the situation from getting worese.
Some players from Chinese community have proved the situation that heirloom shards bad luck account was reset after ACE through purchasing all packs as enough as possible.
One of them chose to stream live in the video community and the other one live-post in the community.
CLARIFICATION:The affected people are definitely not only the two above, but more similar situations occur in the community.I chose two guys as example becase their post have great influences.
I will translate their posts and bear the consequences of all translation errors.
Here is stream guy's post link,we have not get stream video yet but we will keep on trying:http://tieba.baidu.com/p/7226054167?share=9105&fr=share&see_lz=0&share_from=post&sfc=copy&client_type=2&client_version=12.3.8.3&st=1613308059&unique=303527BEB7C0A99A0360EE0017FC7776
Here is post guy's post and I will translate his word in screenshot:
Stream guy's post and translation:
(sorry for my reckless,结束了 means he finally got one heirloom shard set.)
Post guy's post and translation here:
Cue😛ost guy's account level is 87 and he got S7 Premium Pass to 110.That means there is should be 66 packs in his bad luck count.
We have tried to reduce the variables to a minimum.
Plz dont destory players' enthusiasm.
Hi guys, we have an update on this now.
https://twitter.com/Respawn/status/1361798102584225797
"Heads up: TheAnniversary Collection Event heirloom pack had a bug. It unintentionally reset the "counter" that guarantees you get heirloom shards every 500 packs. Only people who opened the heirloom pack before 3pm PT on 2/10 were affected, as the bug was fixed.
We're working on a hotfix to restore affected players' "bad luck protection" counters to their proper count (including additional packs opened since the bug). If the bug prevented you from getting rewarded on your 500th pack, you'll receive a pack containing heirloom shards.
We're also going to grant affected players 5 Apex Packs for their trouble. We'll update when the fix has rolled out and we've confirmed that it's working properly."
Marking as solved to increase visibility.
