Can't hear teammates in lobby

Product: Apex Legends
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your gamertag/PSN ID/EA Account name? azenio
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? catalyst
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. main lobby area
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. waiting in lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? not sure
When did this happen? (dd.mm.yy hh:mm) 12/09/2024
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? there is no lobby audio when talking to my friends they cannot hear me speak. but when we load into a match they can here me also my messages are not showing up in lobby or in game.
What should be happening instead? they should be able to hear what I say
Steps: How can we find the bug ourselves? no idea,

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the lobby audio doesn't work at all when trying to talk to people it also doest work when I join on people either. only works when I load into a match its is completely bugged.

Have been having the same problem for about a week now, also on Xbox, but have a PlayStation friend having similar issues as well. It's frustrating as hell, we've tried everything from console/controller/headset updates to uninstalling and reinstalling the game and still get nothing...

also having this issue on ps4. issue occurs when in a cross platform party with pc teammates as well. 

I play on PS5 and I've noticed the past 2 days that I can't hear my teammates when I'm in lobby. They also cannot hear me. We have to go into our own playstation chat or Discord. I am able to hear them once we are in game, but it's very frustrating when you can't hear them in lobby. I've looked at all of my settings, and nothing has been changed. This has never happened before for me.

I am having the same issue on my playstation 4, when in lobby I cannot hear my teammates voice chat audio, they cannot hear my voice chat audio even if I am talking and my mic not muted. My lobby chat options also allow me to open the text chat and type whatever, however when I send it, it is not registered as an input and does not show up in my lobby text chat or my teammates lobby text chat. Once we load into a game, I can hear them in the game loading lobby (where you select characters and lobby/map loads), and I can hear them in game.

Can't hear friends in lobby

I am also having this problem on Xbox Series s

IT STILL BROKEN, FIX THE PROBLEM....

This is been happening to me for weeks and most of my teammates, along with a bunch of randoms that are saying the same thing. We can hear each other in game, but not in our lobby. It sucks! Apex please fix this!