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Lucid128's avatar
5 years ago

Constant game crashes

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1080ti
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? Lucid128
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. N/A
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Literally all over the map
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. playing the game
Did your squad mates also experience the issue? No
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 19/09/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? The game crashes, no error code. Sometimes I log back in and a few second later the game crashes back to windows, again no error
What should be happening instead? the game shouldn't randomly crash and close???
Steps: How can we find the bug ourselves? I honestly have no idea

Your game is unplayable for me 

9 Replies

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Lucid128

    Thanks for the update!

    It's interesting that activating G-Sync helped with the crashes. When it still happens does it seem like there's a specific spot in-game where it crashes, or is it just totally random? 

    /Kent

  • Actually I didn't enable it, I took all the steps from the start of the video till the end and that was what seemed to fix the crashes overall.

    I'll relink the video from the start. I think I'm just causing more confusion

  • To answer your question it's completely random. But I only had one crash this evening

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lucid128 

    Gotcha, thanks for following up!

    That's good to keep in mind. If the crashes start happening again please give us a shout. Thanks again!

    /Kent

  • Well it didn't take long! I crashed three times today. It seems to happen a lot more during combat, which is really sad.

    I really do love this game, but it's getting hard to bring myself to play it 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @Lucid128

    I'm sorry to hear it's started crashing again. 

    Have you had a chance to try starting up your PC in a Clean Boot to test and see if that makes any difference at all? Looking through the DxDiag you attached I noticed there were some other programs crashing along with Apex Legends. If these crashes are related to what's happening with Apex Legends a Clean Boot may help to get around the issue. 

    For more information on how to set one up check out the EA Help website. Let me know how that goes once you're able to try it out. Thanks again. 

    /Kent

  • Ok I've finally worked out what it is. I don't know how it's happening or why. But every time I crash 1 sec there is a popup on origin to say there is 'a content patch is availabe'. It happens every time. 

    I don't know how to solve the issue but its consistent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Lucid128 

    Interesting catch, thanks for the info!

    What happens if you try clearing out the Origin cache? If there's an issue with the Origin client itself that may help to fix it. For more information on how to clear it visit the EA Help site. Let me know if it's still crashing afterward. 

    Thanks again!

    /Kent

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