Error ban, I need to review
Hello this is a complaint about my EA game apex account being wrongfully blocked. The record shows that my game account broke the rules in the game on June 15. Today, on the 16th, I came to play again but found that my game account had been banned by EA. I had heard that it would be banned by mistake. But I still feel shocked and incomprehensible when it happens to me! You can check out my previous gaming experience (in-game name: professional work) without using any assistive tools, and all three of my apex friends were banned. This point I feel very unhappy, not at the same time, but are banned within this month, perhaps you can re-examine your company's Ban Process Business At the same time I am also very active in the maintenance of the environment in the game, you can see I also report illegal acts. In China, there are many people playing games under the public network. Sometimes, they will change internet cafes in different cities or different internet cafes in the same city. There are also individual players who use illegal software to destroy the atmosphere of the game, causes EA to disable this IP address. Or be stolen someone else's account password login to the game to hang (this is also very common in those of us who often play in Internet cafes, will use the account of these normal players to hang up, and sometimes will be stolen from our game of equipment transactions) on this basis, I think this is a way of slacking off, for us, at least, it was a no-brainer not to scrutinize our game, just to see that the IP address was as banned as the person who had broken the rules. Isn't that a simple, wrong choice You can not even be sure that we are playing, and there are many players because of the system failure was wrongly banned feel unfair treatment, why did not cheat the saboteur title So join the ranks of these players, who are much more in the lower ranks than in the higher ranks, often with apex leaving only seven or eight teams of players before the first poison circle is cleared, please re-examine our game records, as soon as possible to restore our normal players game experience thank you. It was written at 5:48 am in Zhongshan, China, on a terrible night. I don't know if my account has been stolen password login game hang or be judged by the system as the system code to block... I hope you can give me a reasonable explanation, thank you
First off, let me start by saying welcome to EA’s “Answer HQ”.
Answer HQ isn't just an ordinary message board or support center. It's a new approach to our community experience and a fun way of helping other players or getting answers (from players & experts) and get back in the game!
To move forward on this, contact the nice folks over at account disputes, they can investigate:
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/I'm sorry for your (yours and your three friends') unpleasant experience, but there's no other way than to contact the TOS team.
Also, if you think your account got hacked, please check out these guidelines:
https://help.ea.com/sg/help/account/secure-hacked-ea-account/
