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Anthrasite's avatar
2 years ago

Game crashes when trying to exit the "MATCH SUMMARY" screen

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2080 SUPER
Enter RAM memory size in GB 32 GB
What is your gamertag/PSN ID/EA Account name? Anthrasite
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? Yes
If yes, can you list them here? Steam, Discord
If you disable this software, does that have any effect? No
Which Legend were you playing (if applicable)? Conduit
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. The "MATCH SUMMARY" screen
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Clicking the "CONTINUE" button to return to the main menu
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1
When did this happen? (dd.mm.yy hh:mm) 10.11.23 11:59 PM CST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? When clicking on the "CONTINUE" button on the "MATCH SUMMARY" screen, the game crashed.
What should be happening instead? When the "CONTINUE" button on the "MATCH SUMMARY" screen is clicked, the game should return to the main menu.
Steps: How can we find the bug ourselves? This only happened to me once after a single match. I don't know why, but here's the steps I took before this issue occurred: 1. Opened Apex Legends. 2. Queued into a game of Team Deathmatch on the Zeus Station map as Conduit. I had no other players in my lobby. I was matched with two other players, who played Wattson and Seer. 3. Won the game. 4. Was shown the "MATCH SUMMARY" screen. When trying to exit the screen by clicking the "CONTINUE" button, the game crashed.

As mentioned above, after playing a single game of Team Deathmatch on the Zeus Station map as Conduit, I couldn't get out of the "MATCH SUMMARY" screen without the game crashing. I tried restarting the game, restarting my computer, and doing a graphics card update, but the game would still immediately load into the "MATCH SUMMARY" screen and then crash when I pressed "CONTINUE"

I then tried verifying the game files in Steam. After doing so, the game loaded into the menu instead of going to the "MATCH SUMMARY" screen. However, clicking on the button in the bottom-right of the main menu to bring up the "MATCH SUMMARY" screen and then clicking the "CONTINUE" button would still crash the game. I tried playing another game (this time Control on the Barometer map as Conduit, which I also won), and when the game showed me the "MATCH SUMMARY" screen this time, it didn't crash when clicking "CONTINUE". I played several more Mixtape games and it has yet to reoccur.

I have a video of this behaviour, but I was having trouble uploading it. I've included an image of the screen before it crashed however.

8 Replies

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  • Attaching the video file is just giving me an error message about .mp4 being an invalid extension, and none of the listed valid extensions appear to be video file extensions, so it doesn't look like I'll be able to include it here. If there's some way to include the video file or somewhere else I should send it, just let me know.

  • @Anthrasite not sure if the problem was fixed or not, but i had the same issue and updating my graphics drivers and restarting my pc fixed it for me
  • Happened to me just now, after control match. Drivers are up to date, checked integrity, nothing really helped. The issue is just gone by itself after ~20 minutes.

  • I have the same problem ...
    I tried Clearing EA app cash , updating GPU , and restarting PC .. nothing helped ...

  • _ICU_Jukebox's avatar
    _ICU_Jukebox
    2 years ago
    I have the same issue.

    Environment:

    Windows 11 64 Pro
    Origin
    Latest Apex
    Latest official drivers
    R9 5950X + 32GB RAM + RTX3090
    Exactly the same issue as in OP.
  • Anonymous's avatar
    Anonymous
    9 months ago

    I'm having the same issue. This has happened to me in the past and it's a bug respawn still hasn't been able to handle. The two solutions available are to either wait 30 minutes so the in game memory resets and places you back into the main lobby or uninstall and reinstall the game. It's just an issue the airheads at respawn have not been able to rectify. I would be livid if I actually spent any money on this addicting, yet built like garbage game.

  • This started happening with me very recently on January 5th, 2025. Does anyone have a fix or is it just a situation where I need to play a few matches in a row and it'll fix itself?

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