Heirloom Shards & Crafting Materials mysteriously spent
Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Gigabyte GeForce RTX 2060 SUPER 8 GB WINDFORCE OC Video Card
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? thedformula64
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Main menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Logging on
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 05.18.21
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? It makes me want to scream knowing someone got into my account and spent all my consumables.
What should be happening instead? I should be able to do what I want with the consumables I've earned by playing the game.
Steps: How can we find the bug ourselves? This is such a bizarre thing that I have no idea what to do at this point or how this sort of thing is happening.
I'm unsure if this belongs here, but I have reason to believe someone has been using my EA account. I logged in to play some Apex yesterday for the first time in a few days and immediately noticed something was off. Most of my crafting materials were missing, and my heirloom shards had been spent on Bangalore's heirloom. One of her Legendary skins was unlocked as well, one that I did not have previously unlocked. My battle pass level had increased, and my last match summary was from almost 5 hours prior to me logging on. I've reached out to EA's Customer Service which has been unhelpful. They essentially said, "just secure your account bro." I have since put two-step authentication on my account to stop this from happening, but to not have any clear solution has really been irritating. It's baffling that someone would sign in to my account, play on my profile, use my in-game consumables on items that are linked to my account, and then log off. Something to add: I live alone and have not had company over in months, so there is no way anyone would have broken in to my home to play some Apex Legends, spend my consumables, and leave. Has anyone else experienced this? I hate the idea of spending more time and effort saving up for Heirloom Shards & Crafting Materials only to have some random person log in to my account and spend it all on stuff I don't want.
