I didn't get my reward after leveling up

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number msi duke gtx 1080
Enter RAM memory size in GB 16.0gb
What is your gamertag/PSN ID/EA Account name? SK-R0CKK
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Lifeline
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. either Cascade or Bridges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Going back to the lobby after the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? maybe after 10 games
When did this happen? (dd.mm.yy hh:mm) 07/02/19 7:20pm CST
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? I leveled up and I didn't get apex reward
What should be happening instead? I should be getting my reward
Steps: How can we find the bug ourselves? I don't know lol

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Hi, I leveled up and I didn't get my Apex loot crate. I was level 21 going level 22.