I got into a game before a apex pack finished opening and couldn't find my loot

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number gtx 970
Enter RAM memory size in GB 8 gb
What is your gamertag/PSN ID/EA Account name? Void_genji( origin)
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? Loading into the match from the lobby
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. opinging a pex pack
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. waiting for the loot to preview
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 0
When did this happen? (dd.mm.yy hh:mm) 11/10/2020
How often does the bug occur? Every time (100%)
How severe is your issue? Little to no impact to gameplay
What happens when the bug occurs? i lost items after I got into the game.
What should be happening instead? i get my items.
Steps: How can we find the bug ourselves? before you get into a game you open an apex pack.

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when i opened a  apex pack i saw 1 gold a blue and grey item but then got launched into a game, after the game i checked the legends and loadout tabs and found no new items