Im not getting my apex packs from the free battle pass

Product: Apex Legends
Platform:Sony Playstation 4
Please specify your platform model. Sony PlayStation 4 Slim
What is your gamertag/PSN ID/EA Account name? Dre_King1122
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Loba and revenant
Where did the issue occur? Returning to the lobby after a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. I was in the battle pass menu
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Sitting in the lobby
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 3-10
When did this happen? (dd.mm.yy hh:mm) Yesterday
How often does the bug occur? Every time (100%)
How severe is your issue? Minor impact to gameplay
What happens when the bug occurs? Nothing
What should be happening instead? I should be getting the apex pack
Steps: How can we find the bug ourselves? Idk

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I leave the match it says I tiered up on the apex pack but when I click on it it doesn't show that I have it. I have closed my application and reopened it but I still don't have it