Loss of content
Product: Apex Legends
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your gamertag/PSN ID/EA Account name? BlusteryPizza04
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Loading into the game
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Loading into the game
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 15.07.21
How often does the bug occur? Rarely (0% - 9%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? All of my unlocked weapon skins and legends and legend skins were lost or locked and 12,000 apex coins were added to my account
What should be happening instead? I should have access to my skins and not 12,000 extra apex coins
Steps: How can we find the bug ourselves? I’m not sure
Lost skins and unlocked legends 12000+ apex coins and 190 apex packs replaced them
I want my skins and legends back
