Missing Reactive Devotion skin

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number rtx 3090
Enter RAM memory size in GB 24
What is your gamertag/PSN ID/EA Account name? zHeadgear
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. trying to equip dragon spine devotion skin
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. its not appearing in my inventory
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? 1000's
When did this happen? (dd.mm.yy hh:mm) 1.12.2021
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cannot equip the dragon spine devotion skin I earned in season 9
What should be happening instead? I should be able to see and equip the dragon spine devotion skin in my inventory
Steps: How can we find the bug ourselves? check my inventory for the skin

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please help its my favorite skin and I haven't had the opportunity to use it despite reaching the max lvl in season 9