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4dhara_TTV's avatar
4dhara_TTV
3 years ago

Music from a trailer(not apex legends) starts playing everytime i open the game.

Product: Apex Legends
Platform:Steam-PC
Please specify your platform model. PC
AMD or Nvidia Model Number AMD Radeon 6600 XT
Enter RAM memory size in GB 16GB
What is your gamertag/PSN ID/EA Account name? girl2x1
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible.
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)?
Which Legends were your squad mates using (if applicable)?
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. In the place where you can select the server, then after in the lobby
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Nothing.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? None
When did this happen? (dd.mm.yy hh:mm) 25/5/2023 17:30 GMT-3
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Instantly starts playing a sound from a trailer of a game (not Apex Legends) when i enter the game.
What should be happening instead? Not listening to that sound
Steps: How can we find the bug ourselves? Checking the media archives.

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Everytime i open the game, a sound from a trailer of a game (not Apex Legends)starts playing automatically. I have uninstalled and installed the game again 3 times, and nothing changes.

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  • MadameRose66's avatar
    MadameRose66
    3 years ago
    @4dhara_TTV I do have the same problem since today which was not there before and could only be the case after downloading the new updsate which came 2 days ago since I didn't played it at all. How do we fix this bug?
  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    That's rather odd indeed. So odd that my first instinct is to run a malware scan on your system.

    If that finds and addresses the problem, then great.

    If it doesn't, i'm very curious. If you go to the Audio settings and adjust the lobby music slider, does that lower or raise the trailer music? Are you able to identify the product the trailer is for?
  • MadameRose66's avatar
    MadameRose66
    3 years ago

    @EA_DavidI have already tested everything, enabled malware (quick scan completed without finding any threat), set audio to 0 (music was still playing) and ran the trouble shooting 3 times via Steam and still nothing has changed. I even deleted some data from the audio folder and checked again, but even after downloading the data, the problem is not fixed.

    I even tried playing the game without audio, but even that didn't seem possible since I couldn't even disable that music in the background, let alone turn it down. I therefore have to disable or mute every audio channel so I don't get ear cancer, it's that loud. ☹️

    PS: The bug is only on STEAM and on Origin everything is working fine even though I can't change the language to English.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    3 years ago
    Thanks, that's so strange. Do you have anything within your Steam Properties > Launch Options for the game?

    If you swap the game to windowed and open the Volume mixer, does it show the sound coming from the game app or another one?

    To open the volume mixer right-click the speaker item in the tray at the bottom right of your desktop, then choose the Open Volume Mixer button.

    Here you can adjust relative volumes per active program, and it can also be used to track down a problematic audio output.
  • Ericus_0's avatar
    Ericus_0
    2 years ago

    i found to resolve this problem!!

    Its not a problem from Apex but Steam who open windows in back screen!

    Clic SHIFT + TAB and close Steam windows and its ok!

     
    •il y a 1 m.

    I had a similar bug where the WebHelper was making sounds when I opened a video game. I tried opening the Steam window with Shift + Tab, and to my surprise, about eight windows from a Steam game's page appeared. The sound I was hearing was actually from the first video on one of those windows. I was able to close them from there and the issue was resolved.

    https://www.reddit.com/r/Steam/comments/ixol6h/steam_webhelper_plays_video_sound_when_i_launch/

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