My apex keeps kicking me out of games

Hey @gobin99, 

Has the game been crashing entirely, or is it kicking you back out to the Apex Legends title screen? If you're crashing to the desktop, has it been giving you any error messages at all when it happens? 

/Kent

Hi the game just kicks me to the title screen with multiple types of error messages most of them being code net errors but I dont remember the others as they have happened once or twice while code net errors are the main ones

@gobin99, 

Got it, thanks! Errors like that usually happen when the connection is timing out. We should try running through some troubleshooting steps to see if we can help stop this from happening. 

When you have the chance I'd recommend starting out with the basic connectivity troubleshooting steps from the EA Help website to see how that goes. If you're still running into the same issues afterward check out the PC-specific steps as well. 

Please let me know how that goes once you have the chance to give it a shot. Thanks again, 

/Kent

Hi I have tried pretty much all of these but none of them have helped with my issues and yesterday the game became unplayable I got disconnected so many times but even when I have tried all of these steps to fix it they have not worked with the issue

@gobin99 

Thank you for giving it a try!

Can we also try setting a different DNS in Windows as well? I've seen some cases in the past where that can help with similar issues. 

You can update the DNS through the Windows TCP/IP Settings. For more information on how to find these settings visit the Microsoft Support website. If you choose the Manual option you can enter a DNS of your own choosing. I usually go with the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you would rather use instead that's OK as well. 

Please let me know if you're still having any of the same issues after that. Thanks!

/Kent

I play on switch and this problem happens not to often but when it does it kicks me back to the desktop of the switch. When I get back into the game it sometimes brings me back into the previous game I was in or to the main lobby. The error code or happens when it kicks me from the game and it says that there was a problem with the software and that it just closes Apex and sends me to my switch desktop. I'm not sure If it's just on switch or all consols but plz fix.

Hi I have looked at this and followed the instructions but it didnt seem to fix the error and I dont know what I did wrong. The glitch is still happening with the game so I cant play

Hi @DeinoLife, 

Have you tried reinstalling the game to see if that helps at all? It sounds like there might be an issue with the game files, and a reinstall may help if that's the case. 

@gobin99 

When you've got the chance could you try running a UO Trace on your PC? That's a test that will give us a more detailed look at the connection between your home network and the servers, so if there's something happening in between we may be able to see it. 

For more information on how to run the test visit the EA Help website. Look for the section on that article titled How to run a UOTrace. Once you have the test results please send them to me in a direct message. Thanks!

/Kent

@gobin99 

Thanks! I appreciate you sending those trace results. 

For the most part the UO Trace looks pretty good. The average ping stays low, and there isn't any measurable packet loss. The only thing that stood out to me was a pretty big difference between the best and worst ping on the very first hop. Since this is the connection between your PC and your router/modem, high ping there is a bit out of the ordinary. 

How is your PC currently connected to the internet? Does it use wifi, or is it connected with a network cable? 

/Kent

Hi I have it use wifi because Im not able to connect my pc up to a network cable as I do not have one anymore but the last time I used one it didnt change much on my pc